After opening a second user account from Chase Paymentech, someone had illegally used our account to run thousands of transactions. Chase Paymentech refuses to reimburse our fees. They say that from experience the user has ALWAYS given out their username and password and that they have never been hacked into nor do they have any dishonest employees. They will not give me a copy of the investigation report unless I talk to their legal department first.

Chase Paymentech Risk management dept. is bad, they were not only no help to small business owners, but also screw up their business. This dept. is useless, because they don't producing anything but lost customers. Don't open business account in Chase, Small business owner!!! Otherwise, you'll see what's gonna happen to you three month later...

Chase Paymentech's merchant service have a very special "risk analyst" who asked the New Merchant like that, "What brought you into this business?" and "I want to know because we have a customer who's similar business wth you", then she thought the new merchant didn't know how to answer her question or satisfied her answer, do you know what happened to the new merchant? She terminated their merchant agreement after they open three weeks later!!! WOO! How powerful she is! She'll get lesson in her life time and Chase can't survive with this kind of person work for Chase! Risk analyst, she didn't care put customer their entire business in jeopardy. How is that fair????