We're customers of WaMu and loved the bank; never had any problems with them.
Now we were moved to Chase but we're looking for another bank because the service we're getting from Chase is terrible.
Credit Cards: I've had a credit card with Chase for several years. Recently, when checking over my online accounts, I was stunned to see they'd lowered my credit limit by $5000.00!! Needless to say, this made the balance I was carrying reflect a much higher percentage of debt/credit ratio. (There go some points off my credit score.) And they didn't even have the courtesy to send me written notification of the reduction!!
Accounting Practices: Since Chase has now merged the WaMu checking/savings accounts (TX), our online statement has had so many mistakes that I have to check it daily. There are debits which reflect incorrect amounts and there are some debits that post properly but then disappear from my statement for several days. When I tried to call Customer Service, I was routed to an overseas Rep who was obviously reading from a script. Not only could he not understand my questions, but his accent forced me to ask him to repeat everything numerous times. When I went to our local branch, the Rep said "sorry", but "all the discrepancies are occurring because of the computer switchover. And, they're working to get them straightened out." Meanwhile, she also told me if I noticed any more debits that post and then disappear, I'm supposed to be sure to keep enough money in the account to cover them. (Yes, I'm supposed to keep track of my account balance during THEIR screwed up computer switch!! And, let me tell you, it's getting old to have to check every transaction; look for postings which have temporarily dropped off; and maintain an accurate balance.
So, if anyone out there is a former WaMu customer in TX whose checking/savings information has just merged with Chase, you may want to monitor your account for discrepancies. Good luck.

WAMU - Washington Mutual offered the benefit of accessing our FICO score along with credit card management services at no charge when you were accepted for their credit card. Well, now that Chase has taken over WAMU Chase is not honoring that benefit and has taken away that access and services. It was a great way to manage finances and keep track of our FICO score.

I am really upset and when I called the main office of Chase, they only said they would pass the message on of my concern. It is really bad that a bank would take this service away when they could actually make more money by offering extra services.

Everyone who banks with this company should make a complaint to the bank and say they want this service back.