I saw this on tv. It was totally unlike me to order something off an infomercial, but I decided to try it. I liked the product. I let my friends try it and they liked it. It was totally something I would have bought more of. On my own terms.
When I received a second package, and saw my card being charged again, I called to cancel the autoshipment that I apparently signed up for. (I recall being very careful when I filled out my initial order form because I didn't want to get sucked into this very situation.) I believed the issue was closed.
My card was charged a full three times after that for products I had cancelled. When I called Chaz Dean again to plead my case and beg him to stop robbing me, the person on the other end of the "customer service line" was cold and almost taunting, informing me that I had signed up for this.
I wish I could have been a fly on the wall of the board room where Chaz Dean's financial advisors sold him this business model. In the end, this was a product I liked and would have continued to purchase if Chaz Dean and Guthy Renker had been up-front, honest, and customer-focused. I take comfort in the satisfaction I get when I tell my friends, family, clients, the world wide web, and anyone else who'll listen that it's not a product worth trying.

PLEASE NEVER BUY THE CHAZ DEAN WEN HAIR CARE SYSTEM OR ANY OF THE THEIR LINE. 1ST OF ALL I SAW THE AD ON TV SO I THOUGHT IT SEEMED WONDERFUL SO I GOT ONLINE AND BOUGHT THE SYSTEM B/C THE PRICE WAS VERY FAIR. WELL THE PRODUCT DID NOTHING FOR ME MY HAIR FELT OILY AND WEIGHED DOWN AND PRETTY MUCH DID NOT CLEAN WORTH A CRAP...BUT HO KNOWS MAYBE I USED IT WRONG SINCE THERE WAS LIKE NO PROPER INSTRUCTIONS JUST OH HERE IS SOME TIPS ANYWAY TO MY SURPRISE I WAS PUT ON A MEMBERSHIP LIST WHICH HAS MAILED ME A THREE MONTH AND LISTEN TO THIS IT TAKES 29.95 OUT OF YOUR CHECKING ACCOUNT EACH MONTH, SO I IMMEDIATELY CALL THE CUSTOMER SERVICE LINE THAT WAS ON MY CHECKING ACCOUNT AND I TALK TO A MAN ON THE PHONE WHO TELLS ME HE CANCELED THE MEMBERSHIP AND I CAN JUST SEND BACK THE PRODUCT AND ONCE IT IS RECEIVED I WILL GET MY REFUND...SO I WAS LIKE OK THAT, S NO PROBLEM ILL SEND IT OFF TODAY. SINCE THE PACKAGE WAS NEVER OPENED THE MAIL PERSON ADVISED ME TO JUST SEND IT BACK BY REFUSAL SO I DID ( THIS WAS A MONTH AGO) WELL APPARENTLY EVEN WITH THEM KNOWING I HAD RETURNED IT AND CANCELED THE MEMEBERSHIP THEY STILL ARE TAKING 29.95 OUT OF MY CHECKING ACCOUNT EACH MONTH AND TODAY WAS THE THIRD MONTH WELL I CALL AGAIN AND I SPOKE WITH A WOMAN WHO PRETTY MUCH TOLD ME IM SCREWED UNLESS THE PRODUCT GETS THERE WHICH CAN TAKE 8 WEEKS ANYWAYS WHAT PISSES ME OFF IS THAT SHE STATED THAT IF THE PRODUCT NEVER GETS THERE THEN I WILL NEVER GET MY REFUND...WTF I MEAN SO THEY COULD BE SCREWING ME OVER AS WE SPEAK WHAT IF THEY ACT LIKE I NEVER RETURNED IT AND NEVER RETURN MY 97.80 WHICH I WAS SCAMMED OUT OF THIS JUST SUCK AND NO ONE ELSE SHOULD GO THROUGH THIS I ADVISE YOU GUYS TO NEVER BUY HIS PRODUCTS B/C I AM NOT THE ONLY ONE THIS HAS HAPPENED TO AFTER THIS I AM SOO NEVER BUYING ANYTHING OFF THE LATE NIGHT TV CRAP...ANY WAYS SOOOO JUST WANTED TO INFORM EVERYONE.
THANK YOU