This company, is very unprofessional, unethcal and surely does not care to resolve any mistakes that they make with the customer. They are rude and unethical, even when they make a mistake. The canceled our tickets did not care about their mistake, or want to recognize, in addition they all had diffrent information, were combative and basically blew us off like we di not matter as clienst. In addition, they supposely made an attempt to verify information to our credit card company, but, they never called just attempted, but did not hesitate to charge our credit card a $20 fee to our credit card. In addition, they do not have a 1800 number for customer compliants, only a PO BOX, what!!! I will be writing to their company, and making sure everyone knows via every avenue I can media included, how CHEAP TICKETS, only wants money, does not care about servicing their so called customers.

Cheaptickets.com failed to update me when the airline I was booked on changed their flight time. Missed my flight.

Cheaptickets looked up my itinerary when I called them about this and told me 'We have you leaving at 1:30am March 30th', which was the incorrect time (apparently, the airline had changed that a few months ago to 11:45pm the day before). So cheaptickets did a little research and found that indeed the airline had changed flight time.

When I asked for compensation for their mistake, they tried to claim that they sent me an email informing me of the update... guess what, they were wrong again: they said 'we sent you an email on Nov 9 about the change', to which I replied 'well guess what, I hadn't even bought the ticket yet on Nov 9 but I do have an email from you on Nov 22nd that I leave at 1:30am March 30 (i.e. the wrong schedule!)'.

So they said they would give me a $30 voucher redeemable from cheaptickets.com.

I think they can stuff that voucher up their behind because I'm never using cheaptickets.com ever again... and if you decide to go with this company for your flights... make sure you at least double check with the AIRLINE about flight changes because cheaptickets, secondary to their incompetency, will just continue to give you the wrong information... and try to say it's your fault.

I booked flights on Cheaptickets.com. After returning from the trip, I noticed a charge on my credit card for Travel Insurance. I called the company 'Access America' to dispute the charge. They explained that as of Dec 3, you have to opt out of paying for travel insurance when booking on cheaptickets.com and could not issue a refund over the phone. I emailed the company and was promptly refused.

I emailed Cheaptickets and they referred me back to the the insurance company. I saw no mention of travel insurance. I never buy it. This is an abuse of my credit card information. Its theft.

They will never get my business again.