CheapTrips.com is a complete SCAM. Do not fall for their tall tales of cheap and free vacations..if they call you tell them to screw off and never call you again. Their website is complete crap and IF you can even find a contact number for them, it is complete crap as well. I wish they would get caught and someone would pay for the I'm sure thousands of dollars they have scammed out of honest American citizens. If anyone knows of a lawsuit being filed aganist them please let me know, I would love to get in on it.

After purchasing a package for my "review first", I decided I didn't want it as it was not as represented and I therefore returned it exactly to the address in Cherry Hill, NJ where indicated, getting a reference #, etc. When I called to question when my money would be credited, I was then told it would take 60-90 days. Meanwhile, I got a little surprise from my bank that month when I received an overdrawn notice. After some research I discovered that Cheap Trips gave me the before taxes amount of the package, never mentioning the full amount that would be charged. Cheap Trips caused a snowball effect on my checking account and caused four checks to bounce because of their negligence in disclosure of the true amount of the package. They refused to take any responsibility for that, they wouldn't even hear or consider it. After the 60 day period of time & nomoney was refunded, I called & was told their offices moved & it probably was an oversight, that the money would be refunded in 10 days. Ten days came and went. A month later I called and asked to speak to a manager who was not in the office but was due in. I explained the problem and was told that the manager would call me ... he never did. I sent an e-mail to customer service the following day requesting an answer. I never got a response. I called yet the next day to speak to the manager. I was told that the manager had the request from two days previous and that he would return my call in the order of complaint and then mymoney would be returned within 7 to 14 days. I have yet to receive anything. I would also like to note that during this conversation I spoke to Ed, who was so very rude. He hung up on me twice, refused to give me his employee number, and was as sarcastic as could be.When I mentioned that because of the original employee's negligence in disclosing the full amount of the package he stated that I shouldn't have my checking account so close to the dollar. I wanted to scream at the audacity of this idiot. Ed made this whole experience so much more frustrating.

I too have been getting the runaround from cheaptrips now for 2 months. After taking all necessary steps to get my refund and jumping thru numrous hoops, the refund that was guaranteed has still not been processed. This past week I called each day to try and speak with the coveted "refund supervisor" who apparantly is always out to lunch or on vacation when I happen to call. They don't have email (it's 2009 folks), they can't call overseas even tho they are a travel company(yes, i am calling to get the refund NIGHTLY from overseas), and they take 1-3 days to call back EVEN though it has now been 5 days and no call. Unbelieveable.

Does anyone know how to go about getting through to them and/or getting some sort of lawsuit started against them? THis is just unbelievable - SO FURIOUS!

I signed up with this scam company about 5 years ago, and when I tried to access any information via their VIP website, it was a joke. I spent hours and hours on the phone with them trying to get problems straightened out from just 1 flight I had purchased. After that I vowed never to deal with them again. I don't even remember how much money I paid, but to this day, even though I have my membership card, I STILL CANNOT ACCESS their VIP website. And contacting them? It's still a joke.

My daughter was charged for a second Membership for $100 last July 2008. When we discovered the error we returned the Membership packet per there instructions as soon as it was received (Within 15 days). We have been trying to get our refund for the last eight months. We have been told both that they did receive and also that they did not receive the packet. Cheap Trips is just giving us the round around. I have been told that our massages will be giving to the supervisor but IF HE EXISTS he does not return the calls.