We booked a 5 night stay in Barbados in a hotel promoted on this agency's website. We experienced a run-down dump with a broken toilet, no elevators, 40 stairs to the beach and with health problems, we could not go to the beach and climb 40 stairs back to our hotel room! The hotel was awful, they provided one towel per person and no tissues, the room was as bare as a prison cell and the toilets in our room and several others did not flush. We emailed from the small area of the lobby that actually had working wi-fi and pleaded with cheapcaribbean.com to assist us in transferring to a nearby hotel with working plumbing, but 2 different customer service reps wrote back and told us selecting this hotel was our own fault and if we moved, they would charge us a "minimum" penalty of $245, plus we would lose all of our pre-paid hotel charges, and we would have to pay a premium at a different facility. They went on to insult me by telling me that the Barbados Tourism Board provided a discounted stay, therefore we were going to lose our "discount" if we changed to a sanitary and clean hotel that actually would have been ocean-front, which is what we paid for but did not receive. They pretended these penalties were beyond their control. Cheapcaribbean.com's representatives were heartless when I wrote that this filthy and unsanitary facility was ruining my trip and making me physically ill. Heartless, and I've never stayed at such a disgusting hotel in my entire life. They provide a "breakfast" that is some kind of soggy biscuits and watered down juice, the entire place was sub-standard. But to be forced to spend 24 hours in a room with a broken toilet and backed-up sewage? It is truly disgraceful that Cheapcaribbean.com would not just have enough humanity in them to just move us to a presentable facility and we would have paid the difference in the rate, but not a PENALTY. We trusted their judgement in recommending a hotel, and afterwards they blamed us for our own stupidity. Never again, we travel quite a bit and I would never use Cheapcaribbean.com and I would recommend potential customers to book their trips through any other company but this one. They just don't care about their clients and delivering a satisfactory experience.

I know I can’t hold CheapCaribbean.com responsible for the rain we encountered on our recent trip to Bermuda. What was great was when we returned home to NJ, I had an email from CheapCaribbean.com advising us that we had a $100 voucher rain guarantee towards another vacation.
So morel of the story - when it rains you will have a $$ reason to take another vacation ( with Sunshine )

We contacted Cheap Caribbean via their website’s complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and also slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list. Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19 I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and they did admit that they should have given us the offer of changing resorts which was never given to us. They sent a "customer service" reponse basically saying it is out of their control. Kind of funny, we paid them over $1400 and they can care less.

this company offers a 4 night package to Puerto Rico. So when you enter the departing date, automatilly they choose the arriving date
AND TIME they say oh no you choose. but when i looked at the time
i would have never imgined that i would be departing from Puerto Rico at 2:55 AM on 8/18/09. when i arrived at 8:00 PM on the 14th of august.