Having ordered from Cheap Discount Supplements in the past without problem I made a large order for over £50 worth of Protein that had been advertised.

Despite paying an extra £5 for shipping and handling the products were listed as "awaiting shipment" for over two weeks - despite their guideline of 3 to 5 days.

Following many (over 30) calls to their premium rate help line (which I do not believe is staffed by anyone at any hour) and roughly 15 emails pleading for either a refund or my goods I was told that it was being dealt with.

However my order status was changed to "cancelled" two weeks ago and I have not received ANY refund.

I cannot get hold of the people responsible and will be taking this complaint further.