I purchased Filemaker Pro Advanced 10 with my credit card for $124.99. Downloaded the software then discovered that I had to download more software to open an .rar file. Opened the file then discovered that the text file included in the folder that was supposed to have the KEY, did not, had no information about the key or how to get it. I cannot install the software. I sent a support email from their website. NO response. They state wait 48 hours, so I did, sent more support emails, plus support requests from my email. They also have a credit card chargeback disclaimer on their website AND a 3 day "end of download" period. I called my credit card company and they said that the disclaimer will allow the seller to charge me a $100 fee if I report back to my credit card. I decided to keep trying to get them to work it out. Now, 5 days later, no one email or phone call have I received from CheapestLegalSoftware.com. I am so disappointed. I used my birthday money from my children to buy this software. Now I have nothing. I have been cheated and lost what is alot of money to me. I hope that no one else lets this company cheat them and that everyone will avoid buying from Cheapest Legal Software and Jay's Design (who collects the money). They are crooks!