CheapOAir
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Category: Travel
Contact Information
Torrance, California, United States
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CheapOAir Reviews
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July 30, 2007
Fictitious ticket confirmation
Do not purchase online airfair from CheapOAir. They flat out lie. We were e-mailed a booking confirmation and e-ticket number which was fictitious. CheapOAir confirmed that we were booked with Delta on 7/29/07 to Rome. Checked with Delta, no ticket. This 'company' CheapOAir lies continually. This company should not be allowed to do business. Do not, Do not purchase tickets from CheapOAir!
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June 22, 2007
Overbilling
I booked a flight , online, to Mexico through Cheapoair. The following day I received an email saying there was an increase in price. I checked the website and the original price was still being advertised. I called the company to complain, and was told that the email sent was a mistake and to ignore it. When my credit card statement arrived, I was overcharged for the flight. I contacted Cheapoair and was given a fax number to send my credit card statement to. The fax bounced back to me with an error report. I emailed Cheapoair and was told that someone from Customer Service would contact me. No one did. I emailed again, and was told that they were dealing with my refund and would email me when it was sent. After 3 weeks of waiting, I again contacted Cheapoair by phone. I asked to speak to a manager, and was told that I should email her the next day and my refund would be handled. Of course, nothing has happened. Now I have to contact the airline to find out if I really am booked on the flight. Cheapoair's customer service is terrible. Avoid them.
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June 21, 2007
No ticket received
My wife needed to travel urgently to her dying mother. We booked a flight about 6 PM PDT on 5/9/07 on Cheapoair's website. Total cost $1,276.20.
We received an email and called Cheapoair's number 212-478-0335 to provide confirmation at ~8 PM PDT and then again at ~11 PM PDT to ask if everything was ok. I was assured everything was ok and my wife’s reservation was ok. No one ever call us.
We arrive at the Sacramento airport 6:30 AM on 5/10/07 and United could not accept my wife’s reservation, there was no ticket number. The United agent tried to call US Airways and Saber. They could not find a ticket number.
I tired to call Cheapoair's number 212-478-0335 for help. I left an emergency message. I spoke to two different agents but was cut off after a few minutes of being on hold while they researched. I tried to get thru from 6:45 AM till boarding time ~8 AM. We never received a call back.
At 8 AM we gave up and purchase a ticket from United, cost ~$1,500.
I've not received a reply to email sent or phone messages since.
We asked Cheapoair to paid the difference. No reply to emails or written request.
We booked with Cheapoair in the past, never again.
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