I had booked TWO tickets from Little Rock, AR to Burbank, CA to visit my mother for her big 40 (January 26-30) as a surprise but to my surprise after I received a confirmation email telling my dates I supposedly chosen (January 30- February 30).

I called to try to fix the error because before I submitted I double checked the dates and I knew what dates I had asked for. After being on hold for two hours I got a hold of someone. When I tried to talk to someone they said I would have to wait and talk to a representative during their office hours on Monday.

When Monday, came I called the number given and it was a phony number. After I called the original number again they claimed to not know what was going on. After I reexplained my situation they told me I couldn't change my flight without having to pay for more tickets and not reimburse me for my original amount since it had been more than 24 hours since my confirmed email.

I had argued for hours talking to three different people. There was a strong language barrier too. Even though they spoke English, they acted dumb and said they didn't understand what I was trying to tell them. After having (and I hate to admit it) my dad talk to them in Hindi. He was just as upset as I was since he was there watching me on the phone the whole time.

They finally reimbursed me for ONE ticket but charged me for TWO more (plus all these small "fee" amounts for a few dollars here and there). So I then called my credit card company to tell them my situation and to not accept charges from them. Then I called CheapOair again to go through the same processes.

In the end. I didn't go to my mother's 40th and I was charged for 4 tickets minus the 1 they took off plus some random off the wall charges I had never received from any other reputable company.

I DO NOT RECOMMEND THIS COMPANY. I TRIED TO GET THE WEBSITE SHUT DOWN BUT THE BETTER BUSINESS SAID THEY WERE OUT OF THEIR JURISDICTION TO DO ANYTHING. SO AS A FELLOW CONSUMER JUST BE CAREFUL AND DON'T JUST PICK THE CHEAPEST TICKET. LOOK AROUND FOR REVIEWS OF THE PLACE.

I was supposed to fly from STL to ATH Greece in July 2010 but the riots made us cancel our trip. Cheap o Air said it wouldn't be a problem as long as we rescheduled within a year of our purchase date. Needless to say but they still have my $ and I have no trip! My friend purchased the same trip through travelocity and had no problems re-scheduling. Cheap-o-Air at first claimed I could only travel from STL to ATH; then changed their mind later on that it would be okay to go from DEN to Florence with a $500 added cost. NO thank you. I am not giving them any more money. They claim the ticket is more expensive. Too bad the ticket is actually cheaper and they are lying!

Cheapoair might be cheap but has the worst customer service!!! Because of that I wont fly with them. I would rather spend an extra $100 an fly with someone that acutally wants to help. And TRUST ME, the travel insurance doesnt help. So save your money

The booking for my car rental was cancelled the same day it was reserved because the rep that I booked the reservation told me they would only take $25.00 out of my account for the reservation that day. When I looked in my account, $35.00 was actually taken out which over drew my account! Since then I got a $36.00 insufficient fund fee and have been accruing $6.00/ day overdraft fee’s since October 4th. All of this because your rep was dishonest. Whether she meant it or not, it has really set me back. GO back and listen to the conversation if you don’t believe me! This refund is taking entirely too long to process. The person that granted me the refund told me it would only take 3-5 business days! Another LIE told by your reps. Everyone there should be on the same page. Needless to say I am very upset about this entire transaction. They even flew me into the wrong airport in my otherreservation. I have nothing positive to say about this booking company and I will be writing reviews every chance I get on ‘ cheapoair.com’. I am requesting that my refund of $35.00 be processed immediately! It’s funny to me how they can take it out instantly, but take two weeks to put it back. PLEASE PROCESS THIS ASAP! I will be calling EVERYDAY until I get some type of results. Overall, I givecheapoair a 1 on a scale of 1-10 and everyone I know will be aware of what I went through. NEVER plan on using your company EVER again

Company Phone
18666369088

Incident
Buying air tickets. Final total price displayed - about $1660. I checked "accept terms and conditions" and "proceed". Suddenly new screen appears stating "this fare not available" and a new price, about $1690. Three options given - Accept, Cancel, or change. Cancel button is inoperable unless you check a box authorizing $25 per ticket in fees to be charged to your credit card. I groaned and just accepted the higher price. My bank declined the payment, but not before a $20 "travel assist" fee had been processed under a different company name, not "CheapoAir". My Bank Visa center was unable to specify why a security hold was placed when the attempt was made to charge the larger amount.

Damage Resulting
Waste of time, now and when I have to try to have Visa nullify the $20 when it appears on my statement. Ongoing risk that CheapoAir will try to use my credit card information.