I was suppose to travel with my wife and three kids for summer vacation, due to my duty my leave was cancelled, i called the customer service and ask them for advice. The advice they gave were awful. I was going to only cancel my ticket and let my wife and kids go on vacation, but the customer rep led me to believe that i will be refunded if i cancelled all my tickets. So i went ahead and cancelled all 5 ticket, to my surprise there was no refund. They charged me 25 dollar per tickets to cancel, and gave me a $300 credit and a rebooking fee of 150, so the credit is only 150. Horrible, i will never ever do business with Cheap o air, never again.

Here is my prolbem i was going to let my kid and wife go on vacation to the family and have fun, but after talking to the customer rep i was under the impresion, because i had insure my ticket, that i will be refunded. big mistake, no refund. the insuranc they provide is worthless thru travel guard.

Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Flights were cancelled due to BA strike. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. We have multiple emails confirming refund but they dont seem to think that matters much. They are willing to reimburse us at the rate of 40 cents on the dollar... can't figure out why that seems they best they can do. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refund...attorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. They are bad for the industry...

Beware overseas tickets cheapoair
CheapOair.com does not feel that they are responsible to notify overseas travelers in the case when luggage needs to be claimed and rechecked at overseas airports.

They do have a disclaimer which states that each ticket holder has the responsibility to research the possible need for airport visas at transient airports.

They further state that they are not responsible to be aware of luggage agreements between various airlines.

My wife purchased tickets from CheapOair departing the United States with final destination of St. Petersburg, Russia. In researching luggage issues, we found that the size and weight requirements and fees for additional luggage are determined by the first ticketed airlines, in this case, US Air to Charlotte then US Air to Frankfort, Germany. Next leg was from Frankfort to St. Petersburg via Rossiya Russian Airlines.

In speaking with US Air, we discovered that they do not have a luggage agreement with Rossiya and that the baggage would have to be claimed in Frankfort and re-checked with Rossiya airlines. This created several problems. Immediately obvious was the fact that Rossiya would then consider this a new flight rather than a continuing flight, new luggage standard would then apply (less weight) and more additional luggage fees would then have to be paid.

The more critical issue was in the fact that my wife is a permanent resident in the United States traveling with a Russian Passport. For transit through the Frankfort airport, she does not have to have a German Airport Visa, however, she is not allowed to go beyond passport control to baggage claim. Baggage claim is beyond passport control. This was verified by me via phone with the Frankfort Airport Security Authority.

We did not discover this problem until 10 days or so before the scheduled departures and would not have discovered the problem until my wife arrived in Frankfort unless we had inadvertently discovered the issue ourselves. There was never any indication from CheapOair or the ticketing company (Lufthansa) that there was a problem or that the luggage had to be re-checked in Germany.

I then started the process of attempting to contact CheapOair for their help in resolving the problem. I spoke with numerous persons at their company who explained to me that this was our problem and not theirs. I also encountered over 500 minutes on hold with this company.

US Air explained that the luggage would remain unclaimed in Frankfort. Rossiya said it was beyond their control. Lufthansa explained that we should contact CheapOair, that perhaps CheapOair should not have sold this combination.

I finally reached a person at CheapOair who attempted to explain to me that the problem was the luggage agreement (nonexistent) between US Air and Rossiya. I managed to get it across to him that I understood the problem, I was seeking the solution! He stated that he understood the urgency of this and would contact me quickly with resolution.

Seven days later, not having heard from my previous contact, I again began the process of phoning CheapOair. After waiting a less than typical 45 minutes on hold, I did in fact reach Linda W. in the New York office who put me in touch with Tracy H. in the New York office who then put me in touch with Analisa F. in the New York office. I have to commend each of these ladies! They were caring, understanding and did their best to resolve the problem!
However, they all work within the limits of their position and the final resolution was that we changed all the flights for which they charged me an additional $590.00! I do not feel that I should have had to pay anything!

Bottom line:
If you want cheap prices: go CheapOair
If you want cheap service: go CheapOair
If you like to hold on the phone: CheapOair
If you want problems and confusion: CheapOair
If you want stress: CheapOair
IF YOU WANT YOUR LUGGAGE TO GO WITH YOU: NO CHEAPOAIR
Posted by britesky at 11:40 AM 0 comments Links to this post
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I attempted to change my flights to take a longer weekend. Looked up the fares on their site, the difference was about a hundred dollars. I expected the additionsl 100 dollar change fee. What I got was a $660 dollar total change fee which I, of course, told them where they could put it. So..went to the airline site, made the same changes, total cost with an upgrade to free baggage, fully refundable exit row window..$134.

So..CheapO is not cheap and, when it comes to customer service, is. I can guarantee I will advise everyone I know in my 80, 000 employee (+ 50k contractors) NEVER to use CheapO.

Cheapoair represents itself as a valid tavel agent, working for the customer to provide cost effect options.

They use bait and switch tactics. Sell flights that do not exist and continue to lie about. In my case it was an Air Tran flight non-stop from Minnespolis to Ft. Lauderdale Fl. booked in November of 2009 for travel in March of 2010.

Guess what Air Tran does not fly non-stop from Minneapolis to Florida. Did not stop Cheapoair! Booked my tickets for $680 online with credit card. Requires, confirmation with customer service rep. The called to confirm but noted the price had gone up $90. I had already reserved and paid for my tickets online but would not receive confirmation without the additional $90. 3 days before my flight I get an email, "Flight has Been Changed" to confirm reply here. Three emails an 12 hours before take off I could not confirm my flight. 2 hours to get customer service to finally get a confiramation number. CS rep hangs up on me when I want to find out depature terminal.

Take a wide berth from Cheapoair and your travel plans will be much better.

Avoid Cheapoair!!!