I made a purchase for a roundtrip flight. I have not received a confirmation..booking number..nothing!!!
I stayed on hold for over 45 minutes..no one ever picked up. Does this mean I need to pursue legal action against them or what? Does someone have a different number..person to call? Please help. They suck!

We booked our flight in August 2008 and in November 2008 they called because they found out our return flight had been canceled for Sunday so it was changed so we'd be coming back a day early.
We just called the airline to find out our return flight info since we didn't have a flight number only to find out it had been canceled in December 2008.
We never received a call from Cheapoair and they refused to take responsibility for not informing us. Their terms and conditions on their website are a joke since it basically says they take no responsibility for anything that happens.
We ended up paying more for a flight and they still might not refund us the correct amount from the first airline that canceled the flight.
Do NOT do business with this company and tell your friends. We wish we had looked for feedback before we booked with them. You'll never see negative feedback on their website because they won't own up to their mistakes.

I went to this website cheapoair.com to book some tickets to Germany for me and my 2 kids.I took their site because they had the cheapest price and I needed a good price since we do not have that much money.

So I tried to book and I made a mistake when I entered my credit card information, so I had to retype it and the page refreshed and without me knowing the dates changed as well(instead from 1.June to 4.Aug it went from 1.June till 4.June)I really don't know how that happened(YES, CHEAPOAIR DOES SWITCHES DATES ON YOU!!!), but anyhow I had made the booking and I was so happy about it because I thought everything was ok.
But not even 5 minutes later I noticed the dates and I totally panicked.I tried to call the company, they were very rude and not negotiable AT ALL.So no help from them, even I explained them what had happened and the the dates had changed when the page refreshed.So I was almost crying cause they had already taken out the full amount of the tickets out of our account(better say on hold).I called my bank to stop payment, but they couldn't do anything because that department was already closed.SO, I had to call cheapoair back and try to talk with them again.
There was this girl working there she tried to tell me that the tickets could be changed but I had to pay extra money for it, even though it had the same price, cause like I said, I had the flight already for those dates .I was totally frustrated and crying and didn't know what to do, so I agreed to pay the extra money to fix the dates.So they said they will charge me credit card AGAIN for the same amount plus the extra money and refund the old amount.(Which is a really strange method).But I agreed, if they would not charge me a cancellation fee for the old reservation.And the girl told me not of course not, cause I'm booking a new flight with a higher price.I thought everything was ok, but she did not send me a confirmation for the new flight right away so I had to contact and she promised me to send them the next day.
SO the next day she calls me and tell me that she can not book the new flight cause it gives her always an "error" when she books it and so therefore I can keep looking on another website for another flight.And I asked her how can I do this if you have ALL of our money on hold to be released to their company?She tried to calm me down that the amount will be refunded in as little as 72 hours.(Yeah right!!!)But she said they will charge me for that even it was their fault, so she lied to me and this is how this site make money as well, by ripping people off and giving them the runaround, VERY TERRIBLE COMPANY!!!)So the end of the story the next day I receive an email that the flights have been canceled and I will get a refund IN 4 WEEKS!!!Can you believe that???They wanted to take thousands of dollars and keep it for up to 4 weeks(not to mention ALL the money that we had at that time)!!!I had to do something, so I called my bank and I explained the situation and I had luck, they could stop most of it but the still owe me $72, and it has almost been 4 weeks since the cancellation.I want my money back and then some.For the worst customer service and lies and rip off that they do to people.I hope they will run out of business, cause this is not they way to make money, horrible, horrible company!!!
DO NOT USE THEM!!!

Booked hotel on 12/16 for 12/19 & 20
Snowed out on 12/18;
tried to cancel and after over an hour on hold I find I needed to cancel within 8 hours of booking or there is a one night + service fees charge.

OUTRAGEOUS!!!

DON'T DO BUSINESS WITH THESE PEOPLE

I ordered 4 tickets to Morocco for my wife and two daughters. Three weeks later I get an email that there is a problem with my reservation.
I called and the first rep hung up on me. When the second rep answered, I asked for her name and she hung up on me. The third time I spoke
with someone who spoke English that I could understand and they told me "Royal Air Maroc and Delta Airlines would not be a partner on the
flight as offered and one leg of my trip was cancelled and they would not refund the cancelled part. They said they would work on it and call me back. When they called back, I was told Delta cancelled the departing flight. I called Delta and found out Cheapoair was lying. If Cheapoair offers a price for airline travel(I paid $4800), they should honor it. Also, who is watching out for the air travelers. We are left to the mercy of sleazy operators with no place to complain except
an internet forum. I will never use cheapoair again-it's not worth the aggravation.