Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.

I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.

I told them I was going to sue them for false advertising ( I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.

After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.

They are a ripoff and I am going to report them in everyway I can.

I bought a ticket trying to Round trip from Huntsville Alabama, to Odessa Ukraine. I made the mistake of buying at Cheapoair. The ticket had me changing airports in Russia for return flight. I bought the ticket 8 days before my trip. While in Ukraine I discovered it was necessary to have a visa to transfer airports in Russia, I spent 4 days on the phone while in Ukraine calling Cheapoair in the U.S. (expensive) They did not care that I was stuck in Ukraine with a ticket I could not use. I told them it takes 10 days to get a visa while in America, I cant get one in Ukraine, not to mention I bought it with 8 days before trip, impossible to get visa. they said they are not responsible to warn of Visa issues, Delta told me it was a law they must warn you. 4 days later Delta ended up helping me, even though they owed me nothing. Delta awesome, Cheapoair- it doesnt pay to risk it to save a little money. Cheapoair told me they could fix my ticket problem for $2, 000, that was more than the round trip cost. delta fixed it for $225.

We booked and paid for our flights from Calgary to Guatemala back in March 2008. On Aug 30, we checked-in, only to be told by the airline that our booking numbers did not have an e-ticket 'associated' with our e-ticket number. This meant we could not get on the flight.. After speaking to cheapoair.com, we were informed that the earliest they could deal with it was on Monday, when the call centres for the travel agencies would be open. We waited for Monday, did not receive a call from them, and called them ourselves. They assured us that someone was dealing with our case.. Apparently, they conducted a conference call between the airlines involved in our flights. None of them accepted the responsibility for the booking mistake. This is interesting, as the check-in representative at Air Canada, after trying for 1 1/2 hrs to find the source of the problem, could only work out that it had to be the booking agent's fault. After painfully calling cheapoair, each time having to repeat a process of retrieving our booking details and our file notes, which would always take forever and be a different phone consultant, I was eventually able to speak to a supervisor. This was the best they could do, despite requesting a manager over and over again. A senior supervisor informed me that the re-booking penalty and fare difference would not be covered and the earliest flight would cost us $659 per person to fly out the next day. Otherwise, we could fly out 2 days later for only $302 in total.. Obviously, we went for the cheaper option, despite the inconvenience. We received an email outlining the change in dates & awaited the confirmation booking/itinerary. We thought this was all settled.. At midnight, (6 hrs later!) we received a call claiming that we could not fly out on the date expected for that price. Instead, because it took them so long to book it with the airline, the price had gone up and now we had to fly out a day later for the pre-agreed price! Obviously, we had no choice but to accept a further day delay. We awoke the next day, assuming the situation was booked and done. We were soon mistaken.. An email at 11.30am revealed that they had had problems with the re-booking fee and our credit card. Instead of someone phoning us to re-check our credit card details, they had left the communication to a crappy email! What if we didn't have access to a computer?? Were they just going to leave us stranded?? Further frustrating phone calls (and some expletives) finally produced a re-booked flight. We received the itinerary. Hooray! We rang the airlines to double check that the same mistake of our e-ticket not being attached had not happened again. WRONG! My partner's ticket was clearly on their ticketing system, but mine was not.. Imagine if we'd turned up at the airport to deal with the same thing all over again? When we checked the emailed itinerary, sure enough, my e-ticket number is the same as the one for our original flight details... NOT the changed version. How incompetent are these people?? We are still currently trying to get someone who knows what they're doing in that stupid call centre to work out where the heck my e-ticket has disappeared to! Each time, it is a painful process that takes hours to do something that any ordinary individual can do online in a matter of minutes. To their credit, they gave us a whopping $50 discount towards the re-booking fee. How generous. How is this possible, that a company who offers a product, can not deliver what they promise, then not accept any consequence as a result of their terrible business operations? I can understand that this is a non-refundable ticket option - it's not the first time I have made this decision to book in this way. However, when we have done everything right, why do we get punished for something the booking agent is clearly to blame for? I have told all my friends about this company. I just wish I could do more..

I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit informations and asked about the restrictions again. Nothing was mentioned to me. Then paid the bill.

Today is July 31th, I got a call saying if I'm flying with this ticket, I need to apply for a transit visa, which will take at least 5 business days. My flight is August 7th. I called cheapoair.com, 3 times, one hanged up my phone. one supervisor mislead me with the credit points thing. He told me if I cancel the ticket, I get credit points and I can use them in the future at any agent or air companies. Then I asked again to double check, he changed his words and said no, I could only fly with the same air company. So I hanged up and called the airline to double check this credit points thing. And I was told NO. IT's Not the Truth! Even if they give me the credit points, I'll have to fly with the same airline only, within one year.

But the third one, a supervisor again, gave me a different explanation that I can only fly with air Canada from Beijing to Boston only. God. I can fly with any other airline with this price for a round trip. This credit points means NO Points.

Cheapoair is absolutely a NIGHTMARE. Avoid them whenever possible. Speak with an accent, always trying to interrupt you, impatient, bad attitude. And LIE!!! How can they provide wrong informs to customers and trying to cheat them?

Fraud!