My sister bought a tickets to LA for her and her family at a great (false) price. two hours after booking and printing the receipt they called her to say that fare is no longer available and it was more than double. She's since spent over 5 hours on the phone trying to resolve this nightmare. They have not resolved it nor honored her fare and it's become a huge time consuming disaster. Apparently they have done this repeatedly! They try to lure you with the cheap fare then call you to get you to rebook and cancel your flight. They need to be investigated by the government.

I am in Belgium visiting my dad who has been diagnosed with lung cancer. Cheapoair had the cheapest last minute flight. I needed to change my ticket and called 10 days in advance to ask if I could change it. The agent said no problem, it will cost $350.00. And had to call back at least one day before my return flight. I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldn't hear me anymore, the 3rd time the lady said that I was told that the ticket non-changeable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

My mom bought two international tickets for me and my daughter. She accidentally booked the wrong departure and arrival date for us. She did not realize until she got an email from Cheapoair. 20 minutes later my mom called cheapoair explaining what has happened. The agent Nigel Slate told my mom that for him to cancel the ticket she has to pay the $150.00 fee for each passenger ($300.00 total) and purchase fee. With that said my mom was forced to buy the new plane ticket from them. The total price for the ticket was about $3600.00 for me and my daughter which is okay. But on top of that they have charged my mom an additional $400.00 for an agent fee. This is ridiculous. They didn’t even bother looking for the cheapest rate for my mom and they have the nerve to charge for agent fee of $400.00. I have tried calling the airline the next day (bought the ticket 6/06/08) and they wont help at all. I do understand that some of us work for commission but how can these people sleep at night for doing this.

reservation id z7jblo, I made air and rental car reservation at the same time, however, no confirmation has been received on the rental car portion??? Your phone numbers are worthless, I call and I get a recording which is ok, but not for a half hour., get some help!!!/// better systems. You are in a service business, do it right. When we cannot contact you, with in reason, it reflects to your company. If you want to make money and stay in business provide the service or else. I have used your services in the past with good results, don't get cheap on the service end and loose customers. please reply within 2 days, or I'll have to take other actions. Thanks.

On Jan. 3, 2008 I booked a European round trip with CheapOAir. The tickets arrived the first week in Feb. A couple of weeks later I noticed the outbound flight was not what I was Confirmed. They ticketed a 06:00AM flight with a plane change in place of my 21:30PM non-stop without any consultation. A week of hassle has still not resolved the issue. I'm apparently in a "we'll get back in 24 hours" infinite loop. This company is a sham. If you value your time and money DO NOT go near this pack of bandits. By the way the Air lines involved offered CHEAPER flights with more convenient scheduling.