You will have to wait for more half an hour to get through a representive ..

Do not book using this site. It is BY FAR worthwhile and less of a headache to spend more money on a more reliable booking agency or going directly through an airline themselves. I purchased my ticket in Feb, and when it came time for my trip in June, I received an email 3 days before saying there were changes to my itinerary. No big deal, that happens all the time... I'm a seasoned traveler so I get it, shit happens.

Anyway, I was told to contact them between specific hours. The first time I called, I was on hold for 55 minutes. Never got to speak to anyone. I decided to try again later, after all, the voice on the hold line did say it was a high call volume. It also informed me that I could speak directly electronically with a customer service rep directly on their Contact Us site. I checked it while I was on hold. I never saw such a thing. I'm a very tech-savvy person, so this seemed pretty obvious there was no such thing on their Contact Us site.

Next, I sent an email to them, at the email that was suggested, that I was trying to resolve my itinerary issues. I was told again I would get a call back in a couple hours. I did not.

The next day I tried again, early, like 8 am. I was on hold for more than 25 minutes and had to let it go due to errands I had to complete. Tried again in another 15 minutes. Gave up again. Decided to wait til later again. Here I was, on hold for more than 130 minutes total and NEVER got to speak to one person. Just annoying mocking hold voice.

Then later that afternoon, 24 hrs til my travel time, I decide to call US AIRWAYS directly, who I know I'm flying through. I got the customer service rep on the phone right away and was able to confirm my flights through them. I felt relieved and my customer service faith was renewed... then a couple hours later, I received an email that said CheapOAir had been trying to contact me via email and phone unsuccessfully. Hmmm, interesting... I only have one phone (my mobile) and it hadn't rang all day... finally I called the customer service line and after 25 more minutes of the annoying hold music, I got someone. I was told my flights were confirmed (the same ones the US AIR person told me, sigh, thank goodness) and then I was told my return flights weren't because there wasn't enough time between my connections to get through customs. So, I had to book for a later flight, 2 more days of travel, coming home. Which sucks. Why allow me to book a flight that was going to be considered invalid by the airline because there wasn't enough time to get through customs in between my connection? Lame. Anyway, I know others have had worse experiences, but I still think this is a bad enough experience to not want to use this booking agency again.

I work in customer service so I have a very high tolerance for bad customer service in small company or non-profit situations, because I understand how it is when you are one of 3-5 people working in it. However, I also have extremely high standards when it comes to a large corporations and for-profits. I think it's unprofessional, unacceptable and plain rude to do this to a paying customer. I know that the tickets are cheap, but they weren't cheap to me! I worked 2 jobs for a year to be able to take this vacation and visit my best friend who I hadn't seen in a year and I expected to be treated like it was my hard earned money! I expect if it had been a different agency or directly through the airline, even though I'd have paid more, I would have been treated as such.

That's my two cents.

I feel sorry for who ever want to get service from this company, this is a ripoff 350$ for extending my stay, no answer from costomer service, i tried to call about 7 times and it was rediculous to wait 25 min on the line, cheapoair u failed in C.S, price and every thing i can think of.

DONT be tempted to the low price it cost more then u think.

The website changed my search airport from Tucson to Phx, and I ended up buying two tickets flying out of Phx for my brother and nephew for a flight departing at 6AM, meaning they would have to leave Tucson at 2AM. I buy tickets and hotels online often, and I've never had a search change the airport on me, so I only looked at the times, not the city.

Since my credit card was used for someone else's tickets, the confirmation email states that I will receive a phone call or email to verify the purchase. I will not verify the purchase because the site mismanaged the search. I do not want these tickets. I need the order and charges reversed, but I have not been contacted by any means to do this. This happened four days ago. I have read other awful reviews about the customer service and am now worried that the verification process is not real.

My booking number is 7304877, and the charge is $829, which I can't afford to lose. I'm hoping someone from the company will contact me. I've failed to reach anyone so far who can help me. I'm hoping MeasuredUp can work a miracle!

I recently purchased tickets through Cheapoair.com. This is what their website said:

Travel Insurance (Recommended) Coverage includes:
Trip cancellation, trip interruption, trip delay, baggage delay, accidental death and dismemberment. Receive benefits up to $100, 000. 24 hour EMERGENCY ASSISTANCE SERVICE is included with Insurance purchase. Yes, add insurance to my flight order.

What it didn't say, is that trip cancellation is only covered under medical emergencies. I have purchased insurance through delta, aa, airtran, sw air, and never had a problem. Not to mention, insurance through most of those is $15 to $20, I paid $30 for insurance through cheapoair.com and got less coverage. When I called them to speak about it, cheapoair blamed it all on the "3rd party insurance" I'm here to tell you that if you sell a product, you have some responsibility for it. To me this is false advertising, and a very shady business practice. I have filed complaints with the BBB.org, and the Federal Trade Commission. I hope you do the same with your complaints.