I bought their flight insurance!!! What a scam this is, they work together so you can not collect a dime. Some airlines will not give you flight cancellation documentation, which you need for to make a claim, on top of a long list of other documents you need. After 6 hours of getting no where I am writing this. DO NOT USE CHEAPO OR BUY THEIR INSURANCE.

Cheap O Air did not advertise their $114 in taxes and fees when I was reviewing ticket prices. While their advertised prices were the lowest I could find, the price charged to my credit card was terribly higher than the advertised ticket price. Do not use this website for booking tickets - it is not as CheapO as you think! terribly disappointed.

1st CheapOair told me a flight price will be $168 more than their advertised price of $337; a lame excuse was given for the price hike, but I agreed & gave credit card information..., because I fell for the line that "only one seat was available & that I wouldn't find a cheaper rate elsewhere."

To satisfy my curiousity, I then called the airline directly and was told several seats were available on the identical flight and the price would be $78 less than CheapOair's price. I then called CheapO... to give the update; they explained that "prices change by the minute", and I could now have it for $45 less than their last quote, "because of the timing of my call." I agreed to the discount.

But curiosity motivated me to call the airline directly again, and lo and behold, I found out "prices" don't "change by the minute"; their price remained the same & still cheaper than CheapO...

I then called CheapO... and said "match the price I was quoted by the airline or I want to cancel the flight." They said they can't match the price, and there will be a $24 service fee if I cancel. I said "OK let's cancel", since $24 + the airline direct price was still cheaper than CheapO...

CheapO... then said "what if another $7 is taken off the price", which would be the break even point to me going with the airline directly combined with paying the $24 cancelation charge paid to CheapO...

I wanted to get this over with, so I agreed to not cancel on that call, since I figured I'm losing $24 either way.

After we hung up, I was thinking how little trust I had in CheapO..., so I checked them out in the Better Business Bureau website, & what I read about them scared the bleep out of me.

I then called CheapO... and said I want to cancel the flight, & when they asked why, I felt great pleasure in saying "because I never want to do business with you guys..."

Then they said the "service" fee for canceling would be $50. As irritated as I was with Cheapo..., I actually laughed thinking about all their price changes, & said "I was told the fee would be $24, why is it now $50?" I was put on hold & then told "OK, $24 is correct."

Oh, and I was told the refund will take 7 to 10 business days by one rep, 20 to 25 business days by another rep, and the last I heard is that it may take up to 12 weeks!

So, they are charging my credit card the full price of $500+ and will "refund" all but $24 of it some day.

All the above happened within a few hours, and I immediately called the credit card company to dispute the charge... Fortunately, the credit card company said the worst that will happen is that I'll lose the $24.

I'm lucky to only be potentially losing $24; it could have been a lot worse in dealing with CheapOair.com . I learned my lesson...

Check the Better Business Bureau website before deciding whether to deal with a company name that begins with "CheapO".

I was re-directed multiple times to people who kept telling me that my flight was booked and that I would be receiving my booking confirmation in a few minutes- i did not get anything. I called back- was redirected - and was told I would get it in 2 hours- i checked in 2 hours - i did not get anything. I called back again and was told that I would get it in 4 hours - once again - I DID NOT GET IT. I ordered on March 29th in the morning - I got a confirmation on March 30th in the evening. This is not what I would call good customer service. The re-directing and putting me on hold brought my phone bill up from 75.00 to 150.00 because of the long distance call to get a confirmation.

Be careful of their rates! I was watching their rates to Hawaii and for a few weeks, Cheapoair advertised roundtrip flights for $250 + taxes and fees. When I tried to book and purchase, the rates were nowhere to be found! I called and chatted with customer services and they did not see what I was seeing! I copied the pages and sent them the copy and still no admission. As consumers, we are entitled to the best advertised price and if it is their mistake, merchants should honor their mistakes!