In February, I purchased an online booking from CheapOAir for a roundtrip ticket to Paris from Seattle for a flight for April 1st. On the 29th of February, I called the SAS and United Airlines to confirm my ticket. A three day check-in was recommended by CheapOAir per the booking guidelines. SAS / United Airlines informed me that their was no flight confirmed for that day and that I should inform ChaepOAir of the problem so they could rebook me on another flight. After 10 or so conversations with their Indian Call Center begging them to not ruin my vacation and put me on another flight, CheapOAir issued me me a e-ticket number for a flight for the evening on April 3rd, 2009. CheapOAir then sent me a e-mail with the new dates for the booking. The flight was confirmed on the SAS website. On the 2nd of April, the CheapOAir Indian Call Center called my cell phone and left me a message to inform me that my flight for the 3rd of April was not confirmed as the booking stated in the e-mail they sent. Immediately, I called CheapOAir back to see what happened and was informed that I had no flight to begin with and that they were going to cancel my booking with a reduced refund ($200.00 dollars less of the $674.00 I had paid) This company did this twenty four hours before before I was planning to leave for a six week vacation. CheapOAir excuse for this action was that it was the airlines fault and that they have no liability for their action in the matter. CheapOAir even started to state that I had cause the problem and it was my responsibility to work with the airlines to get me the flight I needed and that CheapOAir was only there to book the flight even if no flight was ever booked or confirmed. I requested a e-mail from the company to state what happened and that what refund I would be receiving. No e-mail as of yet and I still have a booking on a Apr 3rd flight still on there website. I have no flight thus ending my vacation with no tickets to my destination. This company ruined four months of good planning and a time window that I cannot makeup for at least two years. The next best window for my trip will be 2011. Because of this, I lost $300.00 in non-refundable rail tickets because I could not reach my destination in Europe.

Issues:

A) The Indian Call Center had long wait times to just get to talk to a customer service representative. (waited two hours for one call)
B) None of the Indian representatives seemed concerned that I had no flight and their non caring attitude made it seem that they were only interested in getting as much money out of me by trying to rebook my flight or giving me a reduced refund.
C) Several of the representatives could not communicate English in a clear and concise matter thus making any kind of verbal interaction immpossible.
D) Refusal to communicate in a written format - Had to beg for them to send me something in writing for anything.
E) Unable to alert me of any changes of my ongoing flight problem - Unwillingness to help or care if I got a flight.
F) Ask for a supervisor several times - Was given different names for the same person who had spoken to us before - Was told that his name was Jack one time and presented himself as another person the next day.

G) CheapOair disconnected my call five times during the week trying to resolve my flight status and twice in a online chat to resolve my problem.

H) The insurance I had purchased for the flight sold on the CheapOAir website does not cover me if CheapOAir was fraudulent in their actions to not provide me a ticket.
I) Would not provide a USA phone number to talk to a American Speaker to help resolve my flight issues.
J) Would not give me the number to their Nevada Headquarters or give me a number to their legal department.

I travel a lot and use flight search engines quite a bit. CheapOair.com has been my only bad experience so far, and I would strongly discourage anybody from using them.
I booked a ticket with them, got an email with confirmation number, reference number and itinerary. Hours later, get a new email telling me that due to a technical error the price at which I booked the ticket could no longer be guarantied ... I call customer service, and the same flight I got a confirmation number for was not even available...other flights were and at higher prices... Forget them!

I am still fighting for the money which is rightfully mine and would like to discourage others from purchasing airline tickets from this fraudulent company. I've tried speaking with several people at cheapoair.com, tried filing a dispute with my credit card company that I purchased the tickets with and the insurance company that I bought along with the ticket to no avail.

I purchased my roundtrip plane ticket on April 3rd, 2008 for the amount of $817.57. The tickets which I purchased over 9 months before my flight was scheduled to leave were in fact non-refundable. I was well aware of this at the time of purchase and I wouldn't need a refund now if Cheapoair had kept their part of the bargain. I never anticipated that once I purchased the tickets, I would be unable to use them due to negligence from Cheapoair themselves.

On November 30th, 2008, I received a very vague e-mail stating that my itinerary had changed and "depending on the extent of the changes an alternate flight or a refund may be possible" .The e-mail also asked for me to call Cheapoair, which I did. I spoke to several people there and was placed on hold for several minutes, numerous times. No one at Cheapoair was able to give me a written description of the changes in my itinerary, nor any proposals for a new itinerary. I took it upon myself to call one of the airlines who were able to tell me that my tickets were no longer valid since the airlines had changed their departure and arrival times significantly. They also informed me that Cheapoair alone, would be able to re-book my flight and that I would need to call them to do so. My futile attempts to receive some sort of new itinerary or a refund, continued all the way up until my scheduled departure date of December 17th 2008. Needless to say, I was forced to pay for new tickets from another airline which were even more expensive than the tickets I purchased from Cheapoair due to how late I was booking my new flight.

After I had already purchased the new tickets, I was told by a gentleman named Nigel Slate, that I would be able to receive a refund. He appeared as if he was sincerely trying to help me, but would not give any manager's contact information. He only stated that he would "escalate [my] booking to [his] senior manager to get in touch with [me]". He also gave me a general e-mail address which was: feedback AT cheapoair.com and assured me that if I wrote to that e-mail address it would go to "senior most management". However, this was the same e-mail address that I had been using almost daily since November 30th. I did e-mail it though, and as expected, I never received a response nor did Nigel's manager contact me as promised.

To this day, I am still fighting to get my money back and have no written itinerary from my prior booking. I have been communicating with a woman by the name of Anna Farewell. The number that I have for her is: #212... She assured me that she would help me with this situation, yet never returns my phone calls. I received a letter from her recently stating that she would give me a voucher for a domestic flight using Air Tran lines that would expire by December. I kindly declined this preposterous offer, since, not only is that flight no where NEAR equivalent to the tickets I purchased over a year ago, but I will hopefully be moving to the U.K. by the end of the year to be with my cancer stricken fiance' and will have no need for a domestic ticket.


Cheapoair should not be running a business at all and I am sure that I am not the only customer that is in this situation. Several weeks after Cheapoair was aware that my itinerary was no longer valid, I continued to see the same tickets for sale online. Their customer service is a joke and I cannot believe that I have had to deal with such a nightmare in the midst of my fiance' being diagnosed with cancer for a second time.I've wasted several unfruitful hours on the telephone, filing claims, and writing letters in attempt to retrieve my money from Cheapoair. I've tried being cordial and friendly and then of course, I tried being the highly irritated customer. The conclusion that I have come to is that: cheapoair doesn't care about their customers- They already have their money from me. Everyone needs to hear my story and I will ensure that they do.

MY Name It Anna. From California, I went on Cheapoair.com to get Tickets for my daughter@granddaughter to come home early.my daughter calls me she said they did't have any tickets there for them 1, 200 twelve hunder dollars out of her account and they say there is nothing they can do.SO BE VERY CAREFUL WHEN DEALING WITH CHEAPOAIR.COM ANNA IN CALIFORNIA

In February, I purchased an online booking from CheapOAir for a roundtrip ticket to Paris from Seattle for a flight for April 1st. On the 29th of February, I called the SAS and United Airlines to confirm my ticket. A three day check-in was recommended by CheapOAir per the booking guidelines. SAS / United Airlines informed me that their was no flight confirmed for that day and that I should inform ChaepOAir of the problem so they could rebook me on another flight. After 10 or so conversations with their Indian Call Center begging them to not ruin my vacation and put me on another flight, CheapOAir issued me me a e-ticket number for a flight for the evening on April 3rd, 2009. CheapOAir then sent me a e-mail with the new dates for the booking. The flight was confirmed on the SAS website. On the 2nd of April, the CheapOAir Indian Call Center called my cell phone and left me a message to inform me that my flight for the 3rd of April was not confirmed as the booking stated in the e-mail they sent. Immediately, I called CheapOAir back to see what happened and was informed that I had no flight to begin with and that they were going to cancel my booking with a reduced refund ($200.00 dollars less of the $674.00 I had paid) This company did this twenty four hours before before I was planning to leave for a six week vacation. CheapOAir excuse for this action was that it was the airlines fault and that they have no liability for their action in the matter. CheapOAir even started to state that I had cause the problem and it was my responsibility to work with the airlines to get me the flight I needed and that CheapOAir was only there to book the flight even if no flight was ever booked or confirmed. I requested a e-mail from the company to state what happened and that what refund I would be receiving. No e-mail as of yet and I still have a booking on a Apr 3rd flight still on there website. I have no flight thus ending my vacation with no tickets to my destination. This company ruined four months of good planning and a time window that I cannot makeup for at least two years. The next best window for my trip will be 2011. Because of this, I lost $300.00 in non-refundable rail tickets because I could not reach my destination in Europe.