I booked flights on CheapOair in May, the airling cancelled the flights June 29 but CheapOair never told me. Their web sight still shows me booked on those flights.

When I called Customer Service the agent said they just learned of the cancellation and sent me an email. This is a lie. It takes an hour on hold to reach a person and then they either lie or don't know what to do.

Don't even think of using CheapOair.

I am writing to let you know that I am completely dissatisfied with the service I received through Cheapoair. I purchased tickets on 11/4/08 leaving from Orlando to Ottawa. I received a call four days later that they couldn't issue my tickets due to the price change. First off, I could barely understand the person that called me due to the language barrier so I had to hang up and call back. When I called back I was told that they contacted the airline and my tickets could not be issued. You should now allow people to enter their credit card information and give them a booking number if tickets cannot be issued. The gentleman I spoke with could not help me at all and said there was nothing he could do but possible get me other tickets for about $500 more. Working for a business myself we strive on maintaining good customer service, however, what I received from Cheapoair was beyond horrible. I was told that I needed to contact the airline. When I contacted them they informed me that their affiliation with Cheapoair was not very good and that they recommend that I don't purchase tickets through you. You simply take screen shots of their pricing and attempt to purchase the tickets while not keeping current with the pricing changes. This I feel is not good business practice. I ended up purchasing the exact same tickets through the airline directly for almost the exact same price with great service. When I called Cheapoair to let them know to be sure everything was cancelled they informed me they would charge me $24 each ticket which was non-refundable. This is a disgrace. You cannot provide me with the tickets but yet you can charge me a fee? This is fraud. The person I spoke to by the name of Andrew advised me there would be no charge and my flight would be cancelled after I had to argue wi th him for several minutes. I have also informed my credit card company that any charge of the sort is fraudulent and not to allow it to pass through. I am very dissapointed that such a popular website would provide such horrible service. I hope that you can improve in this area as I wouldn't want someone to experience what I had to experience today.

Jennifer

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.

There are too many unhappy customers out there. I for one would not allow anyone charging me for service and not delivering them and worst of all dodging the questions. We all pay for true and honest service and we are entitled to refunds until either they shut down or serve us (the customers) with respect and dignity.

Let’s put our efforts together and petition the company for remedy. We can also send the same to the NY’s state general attorney’s office for fraud and FTC for the same.

I have also experienced the cheapoair.com runaround that they call customer service. Based on the last few postings, I sent Renee Andrews an email this morning to see if she will help. There's a good chance at this point that I will have no way to get home from Mexico!

Here is the email that I sent to her:
Ms. Andrews, I saw your postings on the independent traveler board. Hopefully, you can help me before I post my horrible experience with your agency. I am also prepared to contact the Attorney General's office in Georgia and New York, the Better Business Bureau, ASTA and IATAN. I will also dispute all of my charges with Capital One Visa. OK, all that said, you may be my last hope.

My fiancee and I booked our wedding and honeymoon travel through cheapoair.com on January 10, 2008, and we received the attached confirmation numbers. We thought all was OK, and never heard anything back regarding changes to the reservation. My cell number is the phone number listed on my profiled with cheapoair.com and I check email many times a day. So, I can guarantee that no one contacted me about any changes.

Luckily, I am thorough, so before leaving for my wedding this Wednesday, April 30, I called all the airlines to confirm once more about any changes, and make sure we had seat assignments. This is where the nightmare begins. I have spent the 7 hours total talking to several different airlines and cheapoair.com customer service. However, I still am not confirmed on the last flight of my trip, the one from Cancun to Atlanta on May 10. I finally -- after several hours -- talked to an American Airlines agent who found my second flight, from Miami to Cancun on May 5. She found it under another Record Locator (BVDGOL). So, we are OK there, even though I had to pay $30 to them to get them to confirm our seats. I would like this $30 refunded from cheapoair.com.

More importantly, I can't get anyone at Cheapoair.com to return my calls for help. I am now begging and pleading to get this flight from Cancun to Atlanta confirmed before I leave on Wednesday. After that, I will be in the Caribbean with very limited access to phones and email. What your customer service agents are telling me is that there was a change to the reservation on this flight, and no one ever did anything to get us on another flight or rebook us on that flight, which is still available. The airlines (Delta, Aeromexico and America) are also not able to rebook us because we are not in the system for this flight. Each airlines says that we have to get the agency to fix this. But, if I can't get anyone on the phone to fix it, then I know I will show up on May 10 and have not way to get home from my honeymoon. I have been told several times that I should expect a call back within the hour, and no one ever calls me back.
I can only imagine how you would feel if your wedding and honeymoon plans were messed up because of a company not being responsive to a very simple request. Please understand why we are extremely upset at this point. Can you help me get this resolved today?