On Saturday June 25th, 2011 around 2:15pm, my boyfriend made a reservation at the Holiday in Inn in Parsippany, NJ located on RT 46 East. The reservation was made for the same day Saturday June 25th, 2011. When the reservation was completed including credit card information the amount was deducted right away from his account and a confirmation form was emailed to him.

We proceeded to the Hotel. Once we arrived to the hotel to check-in we were soon told that there was no reservation in his name and the confirmation number was missing two numbers. My boyfriend and I then called Cheap-O stay to question our reservation. We first called the number for customer service but after being on hold for 15 minutes and disconnected 4 times we called and pressed the number to “make a reservation” which someone did answer. We explained our dilemma; the representative placed us on hold yet again and did not return. It got to the point where my boyfriend and I were highly upset and we realized this was an internet scam. We viewed the confirmation paper they email after the room was completely paid for and booked. They have your payment amount which they already deducted, they give you your room request with a confirmation number, an area on the paper stated, “room: Unconfirmed”. What hotel services allow costumers to purchases a room in advance for the same day and give you confirmation number without a confirmed room? At this point we were extremely frustrated and we both called at the same time because they staff would hang up on us and continue to place us on hold for 20min. We called about 8 times. It came to the point where I called again and asked not to be placed on hold and demanded answers.

One representative stated that he did not know why the reservation did not go through and place me on hold. I hung up and called again. Another representative had no answers and placed me on hold. I hung up the phone yet again and redialed. The next representative, by the name of Danae answered. Danae rudely stated to me that it takes 24hrs to confirm a room. I then asked her, “Why would a confirmation paper be sent for a room for the same day and deducted out of the account if it takes 24grs to book a room then?” She than began to speaker in a hostile tone and said, “Mam we did not take the money out of your account its pending and you will not receive a room the same day you book it that is why your room is unconfirmed.”

My boyfriend then had to call his bank, the bank then called the Cheapostay on 3-way where we spoke to a Cheapostay representative names Bert. Our bank helped us to cancel the transaction to make sure we receive our refund. They said it will take up to 14 business days which I never heard of as well, even though they took the money out within the hour we booked it. We were highly upset that it was a false room reservation, and then they deducted the money out of the account right after the reservation was made, the customer service was unacceptable and CheapOstay should not be a business because they are unethical and scamming people out of their hard worked money and we are dissatisfied with their horrendous service.

Made a reservation and 3 hours later called to cancel and was told there was a no cancellation policy and I would be charged for the 2 nights anyway. I was never told this when making the reservation and I am VERY ANGRY.

I booked a hotel for 4 days. I had to pay at front to be able to confirm the booking. Upon arrival the day of the booking, the hotel advised me that NO Booking was ever made under my name. CheapOStay had collected a full 4 night stay but failed to confirmed my reservation. The hotel had NO available rooms. I was left with NO Room in a city with a HUGE Convention just starting. CheapOStay would NOT refund my money for 8 days. This was the WORST Travel experience EVER!!! I will NEVER Book anything through their website. They also have the WORST Customer Service. I was left on hold for over 20+ min every time and they did not care that I was calling from my cell phone. The supervisor is NEVER available. I would not recommend this company to anyone.