On January 10th, 2007, I purchased a vacation package from Chicago to Cancun to take place between March 24th and 28th. On the morning of March 24th, my boyfriend and I arrived at Midway Airport at 4am, two hours before our flight to Atlanta was scheduled to depart. We had, in our hands, our confirmation email from Cheaptickets.com with seat assignments as well as paper tickets sent to us by the company. You can imagine our concern when the Delta employee handed back our tickets and told us, “You have no reservation with us. Your reservation has been canceled. I cannot help you.” The next nine hours were spent waiting at Midway airport, making phone calls to cheaptickets.com customer service, the airlines, and our hotel. We learned that all other flights (Atlanta-Cancun, Cancun-Charlotte, Charlotte-Chicago) and our hotel reservation were intact. However, without a flight to Atlanta or another flight to Cancun, we would lose our entire vacation. We were hopeful that Cheaptickets.com would do everything in its power to get us on another flight to Cancun, but nothing of the sort was done. We also learned from Delta that this reservation had been canceled by Cheaptickets.com on the same day the package was purchased (January 10th). This was obviously very distressing news.

We spoke with a total of 15 customer service representatives on March 24th, all in attempt to rectify this situation and get to our vacation destination. Instead of providing assistance, we were often put on hold for up to an hour at a time, disconnected, or simply transferred to another Cheaptickets.com employee. The end result was our being told that we could not be put on another flight. We never even received an explanation as to why Cheaptickets.com employees canceled this reservation.

I am now receiving harassing phone calls from an employee of Cheaptickets. She claims that I will find MYSELF in "financial trouble" if I do not send back the original airline tickets to Cheaptickets. This request is being made 4 months after the vacation was to take place.

TLG*GREATFN they charged my account for the past few months. I have been paying $13.99 every month ever since I bought airline tickets online from cheaptickets.com. I didn't figure it out till I checked my account online this month. When i called the TLG*GREATFN "company" their stand by associates were acting like it is a legit company with an actually purpose. They also asked if i want to cancel my account!!! WHAT ACCOUNT i did not sign up for any scams so therefore i don't have an account!!! I didn't order a service from them for them to be charging me $13.99 for about 5 months. Now that is what I the companies your giving business to you are selling you out!!! That is not right and I think this company should be sued by everyone it is hurting!!!

I booked a cruise with CHEAPTICKETS and have been ripped off!! I booked during a promo with $100 promised on a balcony cabin and I am NOT getting what i was promised! I have tried numerous times to find out where my on board ship credit is and when it is coming only to find out that my cruise for next week will be a sinker due to the fraudulent misrepresentation of CHEAPTICKETS!!!