I was in line at the drive through teller window and the teller serviced another customer who had just driven up at another kiosk before me. She obviously knew the other customer as she called her by her first name. I had to wait until she was finished with the other woman. Meanwhile, I was on my way to the veterinary clinic with my sick dog who was in the car as well. I made my feelings known about not waiting on me first and the teller walked away and said she wasn't going to wait on me. She left me at the window and I had to beep my horn for at least 7 minutes before anyone came to assist me. I am closing my account with this bank and writing to the main office of this banking company - not that I am confident that they will respond appropriately.