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JOhn Sheppard
May 14, 2009
Money Held
The deposit was made and I agreed to the hold which was ok, my receipt shows $4, 990 would be available to me on the 05/04/09 and the amount of $2410 would be available on 05/11/2009 as per the receipt, I looked at my account balance on 05/04/2009 and there was a balance of $4, 900, which at that time I made some bill payments and then a few days after that I looked at my account balance and I had a negative balance and I had mortgage payment return and check that had been written due to the funds available, and now Wells Fargo charge me three $35 check return due to their own error and now costing me $105, which they cost the mistake, it was not my fault that they changed the holding date of the funds to 05/14/2009 without informing me, I was going by my receipt and my online account statement, so I waited until May 14, 2009 as per the next date to release funds, which was showing a balance of $6, 900 and tried to close my account, and they put another hold on the account and closed it out and told me that they will hold the money until another 8 days to clear out checks might be returning, this all happen from their own error and they punish the customer, all my bills will be later due to their mismanagement and mistake. I will never do business with this bank again, I think they have the worst service and a really bad communication, it would have been find if they employee Rose had call me when I left the bank and convey to me that the deposit receipt was wrong.
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