Ordered a Chef basket Deluxe for a christmas gift as someone wanted it. Ordering was vague and confusing even for your more experienced shoppers, order confirmation was vague and included no confirmation number. You can go to contact us link and then another link and enter your phone number to 'Track" your order which just gives you a automated message saying that due to popular demand your order will ship with in 15 days...which you get from day one way past day 15! They delay the shipping as part of the scam so that when you get it, you can"t really return it with in 30days even if you wanted to pay return shipping. So I called customer service to cancel my order. The first guy could not hear me, all though he conveintly repeated himself that he coudl not hear me after I was done speaking. sigh... So i called back again and apparently my phone was working. This time I got an inept Robert Who before asking my problem asked me 3 times for my address and phone number and put me on hold to look up my order. I told him flat out I wanted to cancel my order as it would not ship in time for christmas he offered me $5 off my order, I said no. then He tried again I said I just want to cancel my order cause it wont ship in time he said ok CAN I ASK WHY YOU WANT TO CANCEL!! so irritating he obviously has a call script and can not handle much more. sigh. At least when you cancel they give you a cancelation # we"ll see hopfully the cancel goes smoothly! I say wait until it comes out instores.