I originally started to place an order before Christmas but when I saw there was an upgrade option I didn't want to pay for it. I also didn't want something that would rust either so I exited out of the browser before I hit the Submit Order button. I didn't receive a confirmation. This has never happened because I order things online all the time. Last week, I got the backorder postcard and immediately marked "cancel" and signed it. The postcard had 4 baskets on BO!! Today, the packages showed up at my door. My bank rep called TeleBrands twice and finally got a supervisor on the phone. Because their system is down, they can't look up the account. The Sup said she would call me back in 2 hours. She called back in 5 minutes and told me the system would be down all day and I need to call back tomorrow. When I told her she needs to consider the fact she's a part of the scam, she hung up on me because I wasn't listening to her. My bank rep is calling me back in 2 hours to see if things are settled. Right now, I'm heading over to Better Business Bureau's website.

I tried to order, was very confusing..not able to onfirm order before submitting. This was several weeks ago, NEVER received a confirmation email with tracking number, and no charge posted to credit card yet. Have not gotten product or any confirmation that it has been ordered. I hesitate to order again, because I do not want two orders. But without even an order number, I cannot even check the original order or cancel it.

Deceptive billing practice by offering upgrades of product then confirming the charge before the total billed can be accepted by client.

I ordered the Chef Basket $14.99, with the $4.99 upgrade to stainless steel. I clicked on the "No" box for a list of other options they offered. After entering my credit card info, without letting me review my order, it charged me $63.92 for a number of extra items that I did not order. I called their customer service number 800-777-4034 and was told by my Verizon provider that this call could not be completed. Tried it twice, then called the number they gave to order from their web site. After listening to a list of options I got to "track your order". It gave me the same phone number that I had already tried plus an e-mail address - "trackmyorder" or something like that. This only ended up giving me a "Site Unavailable" message.

Their site is very deceptive...by design.
I was very careful in my ordering and still ended up with a double order...and they give you no area to review your order before confirming it...again, I's sure by design.
It does not give me a good impression of the company - or the product - and I would not order anythig from them again.