A year ago I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out, so called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned, nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go, but I just received two emails from Chegg telling me that two other books, which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here's the thing: I screwed up on that. Frankly I didn't realize that they had been Chegg purchases rather than rentals. However, why didn't Chegg email me about my error immediately, letting me know that I had the option of having the books returned? They waited five months before alerting me that I could have requested a return within 30 days of sending the books to them. But here's the thing: When I did alert them about a book, nothing was done to return the book or offer me credit. So I called Chegg. My customer service rep told me that there was nothing that could be done because too much time had passed. After a dissatisfying 10 minutes with him, I asked to speak to a supervisor. When "Jerry" came on, he told me that he could give me credit for the two books because they had waited so long to alert me. Just as I was asking about credit for the original book I had called about (which Chegg has had the opportunity to rent out twice), the line disconnected. I called back and of course could not get back to "Jerry." My new customer service rep went to her supervisor fairly quickly, came back on the line to tell me about crediting my account, but somehow we were disconnected when I asked about my original book. I had given her my name and phone number, but I have not received a call from her. Frankly I'm fine with not receiving the Chegg credit because I will never rent another book from them. You shouldn't either.

I heard of Chegg.com from a co-worker while I was living in Killeen, Texas. It was the Spring semester of 2010, and I decided to give them a try. Everything was great. Well, I guess the mistake I made was to relocate to Dallas, Texas because I decided to rent my textbooks through Chegg again for the Fall semester. I edited and updated my account information with my new adddress to prevent any mix-ups. I ordered a total of five books. Two of my textbooks were shipped to my old address in Killeen and the other three books were shipped to my new address in Dallas. I was so upset, as the semester had already started and I was behind on my homework assignments. I called Chegg almost daily, and I was always told that a supervisor would have to handle my complaint. The custromer service that I received was very, very poor. I realize that mistakes do happen and it is very possible for shipments to go to the wrong place, but it took TWO weeks for a supervisor to contact me and to finally admit their error. The supervisor offered me a 10 percent discount coupon for a future order! Can you believe that? It is no way that I will rent my textbooks from this company again! I may as well have spent the extra money and purchased my books from the college bookstore or from a company like, Amazon, com. Sometimes cheaper is not always better. To Chegg customer service reps/supervisors: take a tip and be oriented on proper customer service etiquette. Because you need it.

This company has given me nothing but headaches. I have been trying for over a month to receive my payment for selling them my textbook. Now, they had no trouble processing the textbook when they received it, but now they are "having trouble" sending me my payment. I have been ordering textbooks online for years and never have I had as much frustration and disappointment in a company. I only used this company because it seemed like a new and upcoming company that even plants trees, going green, I guess, but my experience has been a nightmare. Well, I guess you live and you learn, and you must hit a few bumps in the road before you can find the good ones.

Please spare yourself the indigestion and heartache by not using Chegg.com for any services relating to textbooks. You'll be sorely disappointed if you do. The entire business seems to run amuck, noone knows who's in charge, and their customer service is abosolutely atrocious.
I sold 3 textbooks to them (mailed all three in 1 package) and I received payment for only one textbook...after 3 weeks. That didn't bother me much, but when i didn't I didn't receive payment for the other two textbooks (nor anything relating to them receiving the books), I began to inquire further. I made 7 phone inquiries, 2 IM messages, and 2 emails on several different occasions. Finally, someone was able to tell me where my books (and money) were at. Hmm...now what kind of customer service is that?

Needless to say, I went to another company, and was generally pleased with their services. Lastly, it took Chegg.com 2 months to finally send me payment for my other two books (NOTE: I received 3 forms of payments for 1 shipment of books...1 check and 2 debit cards...now how efficient is that? Not!) Use them if you dare...but I'd rather give my books away than to trust them again.

I sent Chegg.com two textbooks in early December. I was told on the website that I would be receiving a refund around $70. My husband mistakenly sent the books via USPS instead of UPS. I called a few days later to see if this was going to be a problem. The man on the phone told me it would not be, but they we may not be able to be reimbursed for the shipping costs. I said that was fine and asked about the status of our order. He told me they had received the books and would be sending me an email within a couple days to explain different methods of obtaining my payment. I never received an email.

A couple weeks go by and I call again to ask about my payment. This time the man tells me the computer has no record of receiving anything and if someone had told me before they must've "Been looking at the wrong screen". I have a really hard time believing this since the man told me the names of the books I sent in! I was told a supervisor would look into the issue and call me back.

The next day I received a call saying they never received my book and if I have a problem I should contact USPS, because Chegg never received my books AFTER THEY ADMITTED TO ME THE FIRST TIME THAT THEY DID!

They are theives. I'm a young mother in college with an autistic child and Chegg has stolen from me and there is nothing I can do. I cannot prove that they received the books and they are claiming they did not have a recorded conversation from where the first sales person admitted to receiving the books. My hands are tied and I am out $70.