received unordered book, really hard to contact customer service, couldn't access site since I didn't have an account and don't know how they could've sent me a book or how I would pay them. trying to navigate their site is horrible and trying to get help, you have to enter a question in this field but after that you enter an infinite loop because the buttons for live chat and call don't work. you have to search the site and end up going to terms of use to find their telephone number, which i then got a message that they weren't open.

Chegg.com used false advertising to induced me to click on their site in the first place. The low price of book rental stated in their Google ad was false-- the lowest price on Chegg.com was $73.47 and NOT the $22.56 advertised.

When I clicked for live customer service, the answers were absolutely stupid and horrible. It is like an automated system that does not comprehend English. AND, in order to contact their customer service via email you must first establish an account with chegg. Forget that. I'm posting my complaint here and sending this link to their "press room" ([email protected]). What an utter joke of a company.

Here is a transcript of my "chat."

==========================================

Nina :
Hello, I'm Nina, an automated chat agent, and I'm here to answer your questions about Chegg. Just type into the box below and click Send to get started.
You :
Hi: I "googled" a book title and Chegg.com's ad said "rent this book for $22.56. I clicked your website and the lowest price is $73.47. Where do I rent this book for the advertised price of $22.56?

Nina :
Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.
You :
How do I rent a book for your advertised price of $22.56? When I clicked your ad the price was 73.47, not $22~

Nina :
Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You :
Is this short enough?
Nina :
I'm not sure what you are saying. Could you please rephrase your question?
You :
Which part of what I have written so far do you not understand? I would be grateful I if could understand.

Nina :
Perhaps I have not properly understood what you said and for that I apologise. Could you rephrase your request please?
You :
When I explain you say my explanation is too long, but I will try again. Your ad said a book is $22~ but when I click on the ad it says the book is really $73~ How do I get the book for the advertised rental price of $22?

Nina :
Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.
You :
What length question can you answer?

Nina :
What precisely are you looking for?
Where is My Account?
You :
ISBN: 0324401841 for the advertised rental price of $22.56.

Nina :
Do you want me to find this textbook for you ?
You :
Yes, for a rental price of 22.56 not 73.47

Nina :
Ok. To see the results, click here.
Nina :
I've just opened the page for you.
Nina :
Did you find this answer helpful?
You :
No help what so ever. I feel like you have completely ignored my question.

Nina :
I am sorry. If you rephrase your question, maybe I can help you. I am at your service if you have any further questions.
You :
My question is about the price, not locating the book.

Nina :
Click on one of the following statements which best matches your situation to obtain a response.Do you mean?:
-Where is my book?
-Why is there sales tax?
-How long can I leave items in my shopping cart?
-Where is My Account?
-Can you tell me if the book I want is available?
You :
No, what I mean is where can I rent a book for the price Chegg advertised on google?

Nina :
What precisely are you looking for?
-Can you tell me if the book I want is available?
-How do I order?
-How long can I leave items in my shopping cart?
-Why is there sales tax?
-How much does it cost?
You :
To rent the book for $22.56 as advertised instead of $74

Nina :
Click on one of the following statements which best matches your situation to obtain a response.What precisely are you looking for?
-Can you tell me if the book I want is available?
-How do I order?
-What shipping methods do you offer?
- How long does it take to get my books?
-What is the defined length of a rental?
You :
None of those fit

Nina :
I'm sorry if this isn't what you're looking for. Could you please rephrase that?
You :
Do you read English? Or is there a language barrier?

Nina :
I rarely have time to read because of work. What can I do to help you?
You :
What I mean is, do you comprehend what I have written to you or is English your second language (not fully conversant in it)?

Nina :
Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.
You :
What you can do to help me is tell me where on your site I can rent the book for 22.56 instead of 73.47

Nina :
We care about our customers and are committed to helping them every step of the way. Chegg Customer Service can be reached by email or phone.
Nina :
Email:
Chegg Customer Service can be contacted by selecting the 'Contact Us' link located on the bottom of each page. You may also open a ticket, or inquiry, by logging in to 'My Account'. You will receive a response within 24-48 hours.
Nina :
Phone:
You can reach a live Chegg customer service representative at 1-888-99-CHEGG 1-888-992-4344 Mon.-Fri. 8:00am-5:00pm PST or by clicking here.

Nina :
Did you find this answer helpful?
You :
No. I will contact Chegg through "Contact Us." Thanks anyway.

Nina :
I am sorry. If you rephrase your question, maybe I can help you. I am at your service if you have any further questions.

I too ordered from Chegg in Fall of 2008 and again in Spring 2009. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers...ever! You get an automated voice telling you to call back later.

I thought I would give them a second chance so again in the Spring 2009 (first week in February 2009) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now day 7 and the third is lost so far.

I have sent 4 emails and NO ONE WILL ANSWER OR ADDRESS MY ISSUES. Do not order from CHEGG.COM, thier customer service is non-existant and you will not get your books that you need for your classes.