We had a beautiful area rug that had been cleaned last year, 2006, by another cleaner, with no problems.
This year we had visitors with a small dog that urinated on one corner of the rug. I was able to remove the stain but there was an odor that I could not remove.

Nov., 2007, I contacted a local rug cleaning company that specialized in removing pet odor. A worker came to our home, soaked the specific corner of the rug with a chemical, asked for towels to place under the corner and told us to wait 3 or 4 days until the rug was dry. Once dry, the rug was badly stained. I contacted the company and they said they would send the worker out again to correct the problem. The worker came and once again saturated the corner of the rug with the chemicals, asked for towels to place underneath and told us to wait 3 or 4 days for the rug to dry. Once dry, the rug was even more stained and also badly faded. The owner sent the worker out for a third time and the rug was removed from our home and taken to the place of business.

The owner phoned and told us that they had sent pictures to their home office who said that the problem was a ph unbalance (?) due to the fact that the rug had at one time been under water. When we contacted the home office they said they had no record of the company contacting them and no photo. The owner did return our money that we had paid for the cleaning but refused to turn the matter over to their insurance company and would not tell us the name of their insurance company We have a bill of sale showing where we bought this carpet and the amount paid, $715.15. We are at a loss as to what to do about this situation. It does not seem right that we should be out a lovely rug and have to replace it at our expense. Surely they must have insurance against this improper use of their chemicals.