How do I handle this situation now, as no one from McCarthy has bothered to come back to me regarding the below, which has been going on since June this year, if there is anyone that can please assist me with what to do next, please could you let me know on [email protected] or 076793 5241.

Regards
Cindy Spence

Hi Herman
Your Panel beaters have called me to arrange collection of my car for Monday morning to have the car back Monday afternoon same day.
How ever my concern is, this is my petrol that keeps getting used, I have never been compensated once from McCarthy for my petrol that your company drives out every time they have to pick up my car and drive it to where ever. What do you suggest?

Please understand I am not being petty, I am just frustrated and extremely irate with McCarthy right now.

Cindy

________________________________________
From: Herman Oosthuizen [mailto:[email protected]]
Sent: 20 October 2010 10:38 AM
To: Cindy Spence
Subject: RE: My car Still NOT DONE CORRECTLY!!!

Dear Cindy

Once again my apologies and I am just waiting for feedback from the dealer.

Kind regards
Herman

From: Cindy Spence [mailto:[email protected]]
Sent: Wednesday, October 20, 2010 7:53 AM
To: Madelaine Freeks
Cc: Herman Oosthuizen; Sylvia Wilson
Subject: My car Still NOT DONE CORRECTLY!!!

Morning Madelaine, Harman

Please can you tell me, does your company have a QC manager that checks all work that is done?
Please explain to me why my car has not been done properly, you can still see the brown marks on the roof.

I am EXTREMELY IRATE with McCarthy regarding this situation that I will now be going to the news papers and the consumer commission.

I want my car fixed and PROPERLY! I paid cash for this car, and was allot of money. I expect the car to be in a good condition when i bought it, and your company promised to fix the faults when the car was purchased.

I now want an explanation as to why your offices have such shocking service and when will my car be sorted out once and for all.

Cindy Spence


________________________________________
From: Madelaine Freeks [mailto:[email protected]]
Sent: 18 October 2010 03:07 PM
To: Cindy Spence
Cc: Herman Oosthuizen; Sylvia Wilson
Subject: RE: My car

Hi, Cindy

I just received vehicle back from the Panelshop, we are just going to clean vehicle, I do not have driver available to drop off, will be dropping car off tomorrow morning before 10h00! Please let me know whether in order >?

Kind Regards,


Madelaine Freeks
Service Department
McCarthy Chery Parow
Tel: +27 21 930 1444
E-Fax +27 86 611 5164
Fax : +27 911 0848
E-mail : [email protected]


McCarthy is a level 5 (80%) B-BBEE contributor
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________________________________________
From: Cindy Spence [mailto:[email protected]]
Sent: 18 October 2010 02:57 PM
To: Madelaine Freeks
Cc: Herman Oosthuizen
Subject: My car

Good day Madelaine

Do you know more or less when I will be receiving my car back?

Regards
Cindy Spence

 Tel.: +27 21 931 9171
 Fax: +27 21 931 8269
 Email: [email protected]


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