On 12/11/2009, I ordered on the internet for four different individuals. Every step had "free shipping" posted but when I looked at the page prior to submitting the order, it showed an individual charge for each order for a total of 57.80. Thinking it might re-figure the amount when I pressed the "order" button, but instead I got a page that led with "OOPS!" The page said the data did not go through... to use the browser back button. When the same thing happened the second time, I called Customer Service. The lady helped the order go through as advertised with no charge for shipping. She assured me only one charge went through. Four days later, while checking my credit card statements, I see two charges. I called again 12/15/2009. After an extended conversation, the call ended with me paying for two identical shipments but with two price tags, one included shipping ($247.76) and one without a shipping charge ($199.96). The best they could offer was for me to contact each person, have them be at home when the shipment arrived and refuse to accept the second one. Then, they would refund my money with no mention of the shipping charge issue on one of the two identical orders when it was clearly marked "free" on their web page. I am very disappointed in their customer service offer.