December 28, 2010

GENERAL MOTORS
REF: CHEVROLET OPTA 1.8 B.L
MODEL 2007, MOTOR F18D3036346K
SERIE KLIJM62B7K574180

With this letter I would like to bring to your attention a problem I have been experiencing with the referred above car since I bought it from the Internacional de Vehiculos car dealer located in Bogota, Colombia. The HOLD on the referred above vehicle has been defective since I bought it and the authorized Chevrolet service dealers have been unable to repair.
Time after time I have brought the car to the service shop with the same symptom: when in travel the car´s HOLD light comes on spontaneously, it loses power, I take the car to the shop, and the same result: a fix of some kind is done and sooner or later the same problem reappears. Numerous visits to the car shop and numerous parts have been changed, from the battery to the motor´s electronic control module and no solution has been found. Now even Colmotores, the GM representative in Colombia, have turned silent to my request for a solution to this lingering problem that is causing me losing time and prevents me from using the car from the full extent.
My last attempt to contact Colmotores by e-mail on nov.24.2010 was answered but a Colmotores´ representative has got to contact me. At the date, I haven’t received any call.
I´m contacting you as my last resource to obtain a solution to my problem. General Motor should stand their product whether in the U.S.A. or Colombia.
I look forward to hearing from you,
Sincerely,
Humberto Roa