Today, 12/21/09 at 17:21 I asked my daughter to go inside the store and pay $20 towards pump#12. The location of the gas station is Angels2 9902 Emmett Lowry Texas City, TX. I then proceeded to pump gas into my vehicle. When the pump stopped at $17.18 I went inside to ask for change back. The attendant (Amanda) stated that the screen was broken and that I had indeed received the correct amount of gas. I asked her how could I ascertain that I did indeed receive the amount I paid for, if the screen was broken and why did she did not inform me beforehand. She stated that, had I gone in personally, she would have told me, thus confirming the fact that she was well aware that the pump is not showing the correct amounts. When I informed her that I am pretty sure that it is against the law to dispense gas without a way for the consumer to assure her/himself that the correct amount was dispensed, she was very rude and told me that she is sure that I got the correct amount of gas, and pointed to the purchase receipt as proof. I also called the gas station's number at 832-265-4213 begin_of_the_skype_highlighting 832-265-4213 end_of_the_skype_highlighting. The man I spoke to refused to identify himself. He stated that he was also aware of the fact that the display for the pump was not correct and when I asked him why he did not inform customers about this situation he became quite confrontational. I feel that they should not have been selling gas out of this particular pump since they knew beforehand that the pump's screen is not showing the correct amount. I was treated very rudely for pointing out my right to know that I received what I paid for. I would like to know if there is an agency that regulates this kind of behavior.

charged late fees--payment was late due to Post Office??? paid late fee and interest--payment of these late again, why??? billed for new late fees and interest for late payment of late fees and interest. attempted to close account after approx 20 years of being an excellent customer---received an answer of regret that account was closed and an invitation to re open account with the late fees still on my old account. many telephone calls to billing center complaining about the fees and interest---still receiving bill that grows due to late fees and interest on the already late fees and interest. will not pay on something that i do not owe as no one at chevron will listen to my complaint.

Check out the only gas station I been to that charges an extra 10 cents per gallon if you pay with a credit card even if the credit card is issue by their own company.

I heard an advertisement on the radio that "participating Chevrons" were having a sale on 99 cent coffee. I went in to my local Chevron and asked if they were a "participating" Chevron, and they said they were, but that their computer systems hadn't been updated yet with the new sale price, so charged me $1.63 for coffee, instead of 99 cents. I know it's only 64 cents, but it's the principle of it all. FALSE ADVERTISEMENT is unacceptable. Run the ad a day later then, if your computers aren't working yet!

Jackie Donnelly
[email protected]

Today I was driving on fumes and pulled into the Royce Chevron on Sepulveda Blvd. I had two used Chevron gift cards that I intended to finish up, and then use my Chevron credit card for the remainder of the transaction.

Or so I thought.

After swiping one gift card at the pump, the small screen came up with a (paraphrasing here) "Card not authorized" or some such message. I cancelled that transaction, and after receiving the same message for the second gift card, I went into the store and approached the station cashier. I asked her to check out the amounts left on both cards. There was 92 cents on one, and 97 cents on the other. I asked if I could use the cards, and she directed that she would have to swipe one card, I would have to go outside and pump my gas, close out that transaction, re-enter the store so she could swipe the second card, and I would have to once again pump my gas and close out THAT transaction.

The term 'gas station convenience store' is obviously a misnomer here.

Apparently, whenever there is less than a certain dollar amount on the card, the card won't work at the pump. So, following my example, if you had 15 Chevron gift cards each with less than $1 remaining on each card, you would have to enter and exit the station no less than 15 times and pump gas 15 times,

It would take you 20 minutes to pump 5 gallons of gas. Longer if you were handicapped in anyway.

My guess is this is a ploy by Chevron to so frustrate their 'valuable' customers that they disregard the few cents left on their cards and chuck 'em. If millions of gift card users chuck their cards every day, well, you do the math.

Some might say, sheesh lady, just buy a candy bar.

I'm sorry. I don't buy shoes at a grocery store, toilet paper at a jewelry store, or food at a gas station.

What I want is the so-called convenience that Chevron claims these cards offer. ATTENTION CHEVRON: It isn't convenient if I have to initiate a separate transaction to use up the remainder of a gift card. It isn't convenient if I have to leave my car to enter your shop to use my gift card, as if I were paying with cash. It isn't convenient for your customers to march to and from the pump and store repeatedly because you wish to pad your bottom line.