Having been a customer for over 30 years and many dollars I believe there is a move towards people that do not carry a balance on their Chevron/Texaco cards. This recently became apparent when all of sudden I couldn't use the quick card swipe on the pump and it would say "cannot auth" "please see cashier".

So I end up calling these miscreants, first getting someone in India which is always a good time. He says we thought they were fraudulent charges on you card. I say " As in????" he doesn't answer. I say I have the card with me and have been using it as I normally do. He says "Okey dokey" "everything should be ok now". I go to get gas the next day on my motorcycle, same thing happens different station 40 miles from the first one.

Now yes I admit I'm getting a little pissed at this point. Call them again get a young lady that got offended when I say I'm really tired of this sh...t I hope you can understand how frustrating this is. She doesn't so I ask for a supervisor. Some real winner comes on the line and says "if you let me explain" I said sure, you can explain because right about now I'm ready to cancel my two cards since I have no loyalty to any one gas brand.

He starts in on the well we felt that there were fradulent charges in the last 2 weeks on your card. I say as in what kind? He says we don't give out that information" OK now my Irish temper has had enough, I pretty much told him to cancel my cards immediately and to not have such a nice day. I usually don't get mad at these people because I know they are just robots doing the corporate bidding but that was the last straw. "We can't tell you what charges we feel are fraud????? WTH knid of bs is that.

Then it dawned on me. In the entire time we've had gas cards, this is pre ATM cards mind you we've always paid the balance every month religiously. I'm of the opinion that they want people like us to cancel the card because other then the initial purchase they make no further money. I'm waiting to see a class action suit down the road s I'm very suspicious.

It is currently 11:45 pm on Friday, June 5, 2009. I have a payment due on my Chevron credit card on Saturday, June 6, 2009. Imagine my surprise just now when I logged on to pay the account and (even though it is STILL June 5 and the payment isn't due until tomorrow) there is a $25.00 late fee on my account. !!!

Looking back through my records, the exact same thing happened in August of 2008. And unlike previous poster JS Claus, our payment was not mailed, it was paid ONLINE with a printed receipt showing it paid prior to the due date. The August 2008 payment was made online at 5:00 in the morning on the ACTUAL due date (a Wednesday, so not ever over a weekend). In my complaint to Chevron I stated that my payment was made long before the end of business on the due date/day no matter where in the United States they or I am located. But their response was as follows:

"Our records indicate that the payment in question was applied to your account on August 7, 2008 ... As this payment was received after the payment due date [of August 6, 2008], a late fee has been added to your account and a monthly billing statement has been generated. ... However, in the interest of customer service and goodwill, we will credit your account for any late fees that are assessed. ...

I have no control over when they PROCESS the payment, yet they were working "with" me "in the interest of customer service and goodwill ..." !!!

I would add that we have been credit customers with Chevron for at least 20 years, have always paid our bill on time and, with very few exceptions, have paid the bill in full, without carrying a balance from month to month. I let it go after getting the late fee removed last August. But since this has happened again, but worse this time as the payment was made the DAY BEFORE the due date and the account already shows a late fee assessed, I am sensing something shady going on. I plan to go back over all the statements I have kept with a fine tooth comb and filing whatever complaints with whatever agencies I can to stop this practice.

A screenshot made tonight when I discovered the late fee being assessed in advance of the due date is attached. It clearly shows it to be 11:34 pm on Friday (although it doesn't show the date, trust me, it was moments ago), with a late fee having been posted on 06/06/2009 in the amount of $25.00.

This is a store on I-16, about halfway between Macon & Savannah. I witnessed the man behind the counter actually yell at a woman & her young son because she had used the bathroom, without making a purchase. There were several customers in the store that also heard this. I'll never stop there again!

my girlfriend was fired for shortage of ciggerettes and doesnt even smoke and never has she was fired without notice or warnings on her record and it was not acceptable or profesional . she turned the store around for the best and brought bussiness because of her dedication to chevron.And had nothing but high hopes for her store. She worked there for 2 years and 8 months with out any problems then instanly got fired.they asumed she took the ciggerettes with no proof and in the past she had asked for more security camras and never got an answer or help with the issues of the store, for example : the shortages of the ciggerettes.I think if ciggerettes were taken they should look at the smokers before the non smokers, and is willing to take a test to prove she doesnt and has never smoked ciggerettes. this is aproblem that needs to be looked in to as soon as possible, until taken care of everybody that I know and she knows which is the whole town will never get gas from chevron ever again.p.s. we know the whole town we have lived in this town over 15 years and get along with everyone.peple have already heard about her not being there and have cancelled their cards and now are getting gas else where.

On 23 Jan 2009 at 10:08AM I filled my tank at the Buttonwillow Chevron station (transaction 8492). The station clearly posted a price of $2.099 per gallon. When I looked at my receipt a half hour later (30 mikes down the road) I discovered that they had charged me $2.249 per gallon. This is an issue of less than $2.00, but you should be made aware that one of your stations is cheating customers.

I had put this on my Chevron credit card, and foolishly believed that customer service (speaking to Ryan)there could help. Not so. He transferred me to your Service Station Complaint number, where I appeared to wake Vincent from bed: he too was unwilling to help.

I can be reached at [email protected] (502) 352 2127. If I don't get SOME KIND of response to this e-mail, expect zero activity on my card.

Thank you,

Rick Whitewley