Dear Sir,
On April 9th I traveled from Knoxville, TN. to pick up a truck that I had purchased from your dealership, Texas Auto Direct. The truck was supposed to be ready for delivery to me upon my arrival at 11AM, April 9th. This was communicated to Patrick Scott and Michael Phan in an e-mail dated sent Monday April, 4th. The Chevy Avalanche had been pre-financed and all documents signed. I arrived at the dealership at about 11AM. Upon arrival I checked in with desk and introduced myself to Michael Phan. Michael said they were finishing detailing the truck and he would bring it up shortly. I then checked with Patrick Scott and all documents were in order. At 12PM I called Michael and left a message that I needed to leave because of the long drive back to Knoxville, but received no response. Again at about 1PM I called Michael and left a message. After no response I contacted Patrick Scott at about 2PM who said he would make a call to try to make the truck available. At about 2:30PM a detail technician brought me the truck. The first thing the technician told me was that the left front tire pressure was indicating low and that he was unable to fix this. As your agent the technician agreed that should there be a problem with the tire that you would stand good for it. The tire periodically needed air upon my trip back to Knoxville. After having Sears check out the tire it was discovered that the tire was un-repairable due to a puncture near the sidewall. I have replaced the tire and I requested re-imbursement.
On April 15th I spoke to David Buehler (the spelling is correct as he requested, what a jerk!). Mr. Buehler was no help, insinuated that I was lying and rudely refused to reimburse me. I am surprised that he claims he has no superior as I am surprised that a man with such bad customer service skills can hold a position as a sales manager. I will remind him that I travelled all the way from Knoxville, TN. to give him my business. Again I am surprised that Mr. Buehler is in any decision making position at Texas Auto Direct. Surely Mr. Buehler has a superior who will do the right thing, admit that you sold me a truck with a bad tire and reimburse me. Indeed, this is what I expect to happen. Please tell me that David Buehler is not representative of your organization and that you can provide better customer service.
I will remind you that I signed no document stating that I accepted the condition of this truck upon delivery. I will also remind you that Michael Phan, my personal representative, did not contact me until about 4:30PM Saturday afternoon after I had been on the road for 2 hours. He wasn’t even aware that I had picked up the truck. What kind of customer service is this?
Please reimburse me for tire expenses that I have faxed to Michael Phan and Patrick Scott.
Regards,
Steven D.