I ordered a pair of boyfriend AG jeans @$229 back in '08. When ordering it said they were on backorder. That should have been my clue. I would call every week to check the status of my order and got the same bull answer they were on backorder at first and then the phone would just ring and ring or I would leave message with no return phone call. Months went by when I got fed up and called AMEX and even though it was past 3 months they were able to get my $229 back on my card. Always use AMEX for on-line purchases. I believe they thought they got away stealing my money but I'm a lot smarter than Chickdowntown. My advise go directly to the brand sight and forget about sights like Chickdowntown, Shopbop...etc.

I placed an online order with Chickdowntown for a plaid top by Elizabeth & James - the ordering system showed that the item I ordered was in stock in my size. Placed the order and waited...and waited...and waited for two months total. I called chickdowntown twice to ascertain the order status to be told that it was coming soon. After 3 weeks of waiting I called them back only to be told that the item was sold out and on backorder which should be arriving at chickdowntown in 1 month. So I waited as I mentioned above for a few weeks more - for a total of 2 months - and then cancelled the order.

I didn't have a credit card refund or chargeback problem with them since they never charged my card to begin with. I mean, if I hadn't cancelled the order, I guess I may have eventually received the top, but would have gotten it for free??? Anyway, they had sent me a discount code that I could use for a future order which I didn't use either since I cancelled the first order. I let them know they needed to cancel this code because I wasn't going to use it (the discount code was a special - order anything over $150 and you get a 50 percent discount off your next purchase).

I've read a lot of bad things about chickdowntown and read some questionable postings by one "Amy" who is supposed to be the owner.
Here is a link to an article in the Pittsburg Business Times about chickdowntown and the lawsuits against it:
http://pittsburgh.bizjournals.com/pittsburgh/stories/2009/03/09/story10.html

There are other complaints noted against them on the Better Business Bureau's online site:
http://pittsburgh.e-asp.net/NIS4/bbbreportaccbuscontent.asp?ID=1&ComID=0141000014003605

In any case, this country has entered severe economic times and its really really bad for an outfit like chickdowntown to be going into a business climate like this with a terrible reputation as an online e-tailer. At this point in history, there is no room for error in business and the negative comments I've read here and elsewhere like Belle's Capitol Hill Style blog do not portend well for a company that sells high-dollar items. http://capitolhillstyle.wordpress.com/?s=chickdowntown

I purchased - unknowingly - an item that was not in stock for $109.00. After the item had not arrived for over one month since purchase, I demanded my money back. After multiple emails and phone calls, I finally received an email reply that I would be refunded the money. I HAVE YET TO SEE THAT REFUND!!! No product and no money back and now they won't answer my emails or phone calls. I am seeking legal consultation out of sheer principle!!! Please beware when you shop here! I wish that I had read the other complaints before I ever even visited this website! BEWARE!!!

Awful customer experience with chickdowntown.com. I have made an order with that web site and one item which was 94 USD bracelet was not included in the package when it arrived. The Fedex package was safe with no damages, and the bracelet was not mentioned on the commercial invoice attached to the box. The bracelet was listed in the packing slip document inside the package though. I have contacted them 2 times via email and 2 times via the web site but it's been 5 days and they never answered however for each time I contacted them via the web site I received auto reply where they promised to answer my inquiry within 24 hours but it never happened.