The clothing selection is good ... maybe even very good.

Their on line ads are very deceptive, advertising x% off EVERYTHING (and in the small print excluding virtually everything).

The customer service is horrendous. They literally don't answer their telephone. The phone rings and rings and rings! Not even a voicemail pickup. Emails responses are rude ... and unresponsive. Getting a refund takes an act of God (and the intervention of Amex).

This is a place to avoid. Shopbop, Revolve, Neiman, Saks. Bloomingdales carry most of the brands and are a pleasure to do business with.

I have had real difficulties trying to get a refund from this company - they have now had my money for about 3 months. Do not use this company. V. Bad customer service, their telephone line is NEVER answered. I have contacted my bank and started proceedings against them.

I am posting this comment due to the AWFUL customer experience that I had with chickdowntown.com. In the month of July, I got married in Hawaii. I wanted to look nice on the islands that we were visiting so I ordered many new clothes and new shoes. Unfortunately, one of the pairs of new shoes came from chickdowntown.com. Now, I grew up in Pittsburgh and was excited to see this store and associated websites going national. I'd seen the ads on the E Channel and was happy that a local store was making it big. BUT this is where the record skips.

When my Amrita Singh sandals arrived, I didn't open them right away. I intended to save them for my honeymoon. At the last minute, I decided to wear them before leaving Colorado. On the very first wearing, the sandals fell apart. In fact, I was in PetsMart when the shoes snapped apart. That was on a Sunday. On Monday, I called and emailed for an exchange but chickdowntown.com never bothered to return my call. I only wanted another pair to wear on my honeymoon. Now that I am back, they refuse to take responsibility for the defective merchandise that they sold to me. When I call them anonymously, they screen my calls, refuse to put a manager on the phone and insult me by blaming the situation on me! I strongly urge you to avoid this retailer. They are not legitimate in my opinion and do not understand the meaning of customer service. BEWARE.