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Mbali_M
March 4, 2011
Bad Attitude
I write this in response to the vile, disgusting and bluntly rude customer service I received from CHICKEN LICKEN CRESTA MALL branch. I feel utterly ashamed for the rude woman who refused to assist me just because i had a trolley inside the shop, she opened her rude mouth and refused to give me service and instructed me to take the trolley outside, which obviously had valuable stuff which I had bought from the other shops in the mall.
Tell me why chicken Licken would have a “restaurant” inside a mall if you do not want your customers to bring their trolleys inside your shop?
I had guests yesterday evening at my house and I was going to spend an amount of +- R1000.00 of take away food in CHICKEN LICKEN CRESTA MALL branch but your employee couldn’t care less .She tells me there’s no space for trolleys inside their shop, if that was the truth, explain to me how could I have managed to get inside the shop with a trolley if there wasn’t space.So here is what I need to know from the business owner of the CHICKEN LICKEN CRESTA MALL branch:1.Why would your employee refuse a paying customer from your shop just because of a trolley?2.If you (referring to your business) do not except trolleys inside your shop how come there is no visible sign at the entrance informing us paying customers of such?
3.Is this the normal business practise to turn away paying customer s just because of a trolley that could easily fit in the shop cause I was right by the till point when your employee rudely refused to give me service .
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Loory
February 6, 2011
Bad service, terrible attitude and no reply
On Thursday, the 8th of April 2010, my colleague and I stopped at the Chicken Licken in Randfontein to order a take away meal. We waited for the order.
I later commented that people are receiving their order who arrived after us. When my colleague went to ask the lady behind the counter where our order was (this was 20 minutes later), we discovered that they had not started with the order!!
We then asked that the order be cancelled and were refunded our money.
We asked that the Manager be called and a very 'laid back' lady appeared, who was not too stressed or helpful about our complaint. We asked for the Head Office number, and the toll free number was given.
The toll free number has now been phoned 4 times, and the same voice recording - promising us to come back to us within 48 hours, is still playing.
What we got from Chicken Licken was not even bad service. It was NO service.
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