Chilis Restaurant
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Category: Entertainment
Contact Information United States
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Chilis Restaurant Reviews
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September 14, 2008
Poor service/management
On vacation 9/10/08 from Michigan to South Dakota. Went into Rapid City Chilis, requested a window table. 3 p.m. in the afternoon and this restaurant was not busy at all. Waitress said no table was available. This was because all the tables needed to be wiped down. The meal was fine. In the hour we were there nobody came in to wipe those tables. Six servers standing around talking along with the manager laughing. Michigan has much better service. We were never asked how the meal was or if we needed anything else. Had to wait way too long for service when they were not busy at all.
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February 23, 2008
LIMES JUGGLED AND ROLLED ON FLOOR PLACED IN DRINKS
I had the pleasure to be sitting at the bar last night, watching the two bartenders juggle large limes and drop them over and over onto the floor where they rolled across the floor and at least once outside of the back bar. Well, so much for that until the bartender picked them up, did not wash them, and cut them up for drinks for the unsuspecting guests. Did he realize that is a shortcut to getting someone very very sick. I called him on it, he and his manager later seemed to think that there was nothing wrong with it with their attitude. I called the restaurant the following morning to voice my concerns again to learn that the problem was never logged into their night log nor was it discussed at the morning meeting where according to the general manager it should have been done. I guess they think putting dirt into peoples drinks is no big deal. Warning...
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February 3, 2008
Terrible food!
My husband and I have been going to Chili's at the Kahala Mall for 5 years now. The last 6 months the food quality has been progressively going downhill. On three occasions we sent our babyback rib meal back to be heated, it was served to us literally cold. On another occasion, our meal was returned to have the dressing served with the dressing on the side because the salad was floating in dressing. Today we ordered the Quesedilla Explosion salad and for the second time we've ordered that salad, and believe me it used to be one of our favorites, the salad was so salty and heavy in cayenne pepper, it was impossible to eat.
I think it's bad business to send back our meals every other time we visit this restaurant and resort to asking for the manager for resolution and we're seriously reconsidering going back or recommending it to our friends and family who come here to visit.
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June 1, 2007
Problems with policy ID!
On 31 May 2007 while traveling from Beaumont, TX. to Hot Springs, AR. car problems developed in Marshal,TX that resulted in having the car repaired. This was to take a couple of hours and since it was the middle of the day and around lunch time, my wife and I decided to go to Chilis for a nice meal and a Margaritta. All went well until the waitress asked for and received our respective Driver's License. This is where the problem began. My wife had a current Texas DL but I had just turned in a current DL from La. the day before and had a temporary TX. license with no picture. The waitress took the license and checked with the manager who said he could not serve me because I didn't have a picture ID.company policy. No amount of talking would persuade him. I would like to mention at this time that I am a 60 year old man. My wife and I became discouraged and asked for his supervisors phone number. We left the restaurant and called the supervisor on a cell phone from the parking lot. We were informed that I could not be served because I did not have a picture ID... company policy. I and my family will never, NEVER go into another Chilis... that's our new policy.
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March 27, 2007
Bad service, cold food!
My friends and I visited the new Chilis Restaurant in Lancaster Ca at around 11:30 am today. After a 10 min wait to be seated the waitress did not return to take our order, We watched as she waited on several other tables near ours, as a matter of fact I had to get up from my seat and ask the server (which at the time was taking the order for a group that had come in much later than we had) if she was responsible for the service at our table. She said that she was sorry, and that she had forgotten about us. After we ordered the food arrived 20 minutes later. The food was cold. There was no silverware on the table. This was the worst service that I had every had. I would like to spoke to someone who cares.
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