My family and I drove from out of town and went to the Mall. Chilis Was one of our families favorite restaurants were we usually meet for dinner. From our previous visits to Chilis in the past there has been an excellent experience..But this particular time in this Chillis we had a part of 10 due to our family comming from out of town..We arived at Chilis around 6:40pm, and was told by the host that will be seated in 10 minutes..The host then came back and said that we will be seated in 15 minutes, 40 minutes later still no seat..Meanwhile in between the time we were waiting the host was seating tables of 6 and 8 and even parties of 7..We kept asking the host when were we going to be seated and she said in a couple of minutes..After the 40 minutes we were eventually seated but she tried to make us split up and sit at two different tables, but all this time there was a table that seated all of us. By this time its around 7:20 pm we get seating then 20 minutes later we finally get drinks, we order food. We actually ordered apetizers then another hour we receive our food at 8:40pm we got the food before we received our appetizer, didnt get the appetizer had to tell the waiter that we didnt get it..He then went back to the back and said that they didnt make the appetizer, I ordered french fries but got beens and rice which I am allergic to black beens, my niece food didnt even come, so he had to go back and fix it, then he came back and said that they were out of chicken tenders. So she had to wait an additional 15 minutes to eat. We requested to speak to the manager but the waiter said that it was his fault, and we still didnt talk to one...There was one guy walking around speaking to every table, but ours...Im assuming that he was the assistant manager or the manager, but when we went to Chili at other locations, they made sure they made there way to the larger tables other than the smaller one's. This is the worst experience i have ever had with a chilis, and was very disappointed in my visit, and will not be back to this location. And will not recommend this location for my business anymore or anymore of our family gatherings. He then hands me a receipt to take a online survey at www.chilis-survey.com adn enter a personal code but there is no where to enter the code at..