This company fitted a Propane Gas fire for me in April 2007. The fire was not used only for a 2 minute test when Chimeneas Marbella finished the job. In December 2008 the fire was used for the first time. When we lit the Fire a large flame shot out and burned the wiring. The flame was caused because of a problem with the connection of the Fire by Chimeneas Marbella.
We telephoned the company immiediately and they promised to come to look at the problem on 9th January when we were next in Spain .
On 9th January they did not come - we telephoned the shop for over an hours. Eventually the owners wife answered and said Ian the owner does not answer the telephone to numbers that he does not know - what a way to treat customers. We were told to ring back in 20 minuted and he would answer the phone. When we spoke to Ian he did not recall our telephone conversation in December nor that he has made an apointment with us for 9th. He said he had a problem with his Van but would borrow his wife's car and come later that day. He rang about 4pm and said he could not come - we offered to collect him but he said he has no tools. Ian said he would come the next day - we told him we planned to go to Gibaltar and would cancel our plans if he was coming. On 10th Jan he did not come, nor did he telephone us or answer any of our phone calls. Where do we go from here and how do we make a complaint to someone who understands English about the epsol Butano inspector Julio Uceda who could not have completed the inspection of Chimenea work. We could have exploded the whole house if we had not been quick to switch the gas off.
Rossemarie Clegg