I picked up a Togo order from chipotle which was a burrito bowl. I start to eat my food when after a couple of bites I find a dead lady bug in my food. And after being grossed out I regained my courage and took a few more bites... To find ANOTHER ladybug.


NASTY!

I got my chicken bowl with only 6 pieces of chicken and with out rice... also my chips with green sales was not ful the container was half ful.

On 12/08/10, I ate at the Chipotle in Oak Brook, IL on 22nd St.

I asked to speak with the manager. She was a very short (4'11" Hispanic woman). I am a vegetarian and wanted guacamole tacos. In the past, when I have asked for quacamole tacos, I have ended up with very soggy tomato tacos with a garnish of guacamole. That wasnt what I wanted. I wanted guacamole tacos. So, I told her what I wanted. I wanted an order of tacos. That isn't what she charged me for (unbeknownst to me at the time). She charged me for two tacos, when I expected to get three. At no time did I tell her I wanted to buy my tacos individually. I was charged $2.20 per taco + $1.80 for guacamole (for a total of $6.71 with tax). The guacamole was the main ingredient for my vegetarian tacos. It was not like I was asking for extra garnish. When someone buys meat tacos you do not charge extra for the meat. When I left I was starving and had to go eat lunch someplace else.

Also, the parking spots in the parking spots only left about 14" in between cars. If I lived close to that location, I wouldn't go there anyway, because the chances of your car getting dinged are extremely high.

How is a vegetarian supposed to get what they order and not be overcharged?

March 1, 2010- I went to Chipotle this location I usually visit once every two weeks-sometimes with my family sometimes it's take out. Well this particular night I decided to order my 2 of a kids bowl along with 5 other adult orders- at the time of placing order I stated what I wanted a kids bowl that included only pork and rice was what caused the issue after fixing all five other orders I was told I could not order a kids bowl to go. It was not what was said but the manner that it was said in I spend at least $130.00 in that Chipotle a month not to mention others in the area- yes I consider myself a loyal customer. But at what poi t do you stop training your staff customer service it took the manager to cone out and fox my order after finding all I wanted was pork and rice for a toddler I was charged for two sides but why isn't this advertise take what is to go and what is eat in. That is why it is called take out- any other restaurant that offers take out they offer the kids meal to go as well. This was embarrassing to me because the staff that only spoke English when it was convient to them decided to embarrass me I order 5 other adit meals you see me and my family in here every month. Please train your staff with better manners! Great food but you need good service to sell it.

I VISITED CHIPOTLE ON JANUARY 22, 2010 WITH SOME FRIENDS FOR LUNCH. I HAVE FREQUENTLY EATEN AT THIS PARTICULAR LOCATION AT LEAST 2 TIMES A WEEK. ON THIS VISIT, I HAD TO WAIT ON THE STEAK TO FINISH COOKING. HOWEVER, THE SERVER WAS IN A RUSH TO GET THE FOOD OUT, THE STEAK WAS RAW. IT WAS RED AND THE SERVER ARGUED WITH ME THAT THE MEAT WAS COOKED AND IT WAS MEDIUM.

THE SUPERVISOR/MANAGER OVERHEARD THE ENTIRE CONVERSATION AND DID NOT INTERJECT AND RESOLVE THE SITUATION.

I WILL NOT FREQUENT THIS LOCATION FOR A WHILE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR GOOD CUSTOMER SERVICE.