I stuck with them for two years trying to allow for the human factor. In the end almost everyone of their employees are either uninformed or taught to go out of their way to stretch the case out. I was without a refrigerator for 9 weeks and eventually fixed it myself. One of the Appliance Repair Facilities is now coming after me for the full amount and I have to hire an attorney to represent my case. They don't work on weekends and at one time THIS IS NOT A JOKE I called to submit a claim and they said I couldn't because everyone was on vacation for two weeks. EVERYONE!!! What kind of company does this? The only thing I can say good about them is that when I cancelled my policy I received my residual of about $40 after 2 months which I didn't expect to receive at all. I could go on but really do I need to? If you have read this and some of the other postings and still try this company, all I can say is I can't wait to read your posting. The only way you will be happy with this company is if you have no warranty claims. Oh actually, they are very professional at the outset when it comes to signing you up and getting your money. Once they have it, they turn into a sort of Sanford & Son of Home Warranty Companies without the Son. What they need is an Attorney General to come down on them like a metric ton and shut them down!

I purchased a home warranty with Choice 5/03/2011 for a 1yr contract. I paid $365.. In June 2011 have a small child and the A/C went out..the techs said it had a compressor that needed to be replaced..I sent in the required documentation and they still flat out refused to honor the claim. The customer service (Mike) was very rude and the Supervisor (John) was a joke. This company needs to be stopped and I am pursuing a class action law suite against them.

I am really frustrated to deal with this company, Choice Home Warranty (CHW), and decided to terminate my contract with them even if cost me $50. I recently purchased 5yr old home and my realtor suggested this home appliance warranty. I had this AC unit stopped blowing cold air. I called CHW to request service, a technician came and looked at the unit and told my wife, i am at work, that needs Freon and parts are dirty. SO i called CHW to find out what is next step. I was asked to furnish two year worth of maintenance records of AC unit. What? you never asked this when selling the warranty. Now i pose as new customer and called the CHW to find out what is the deal. After all the sales pitching i asked the sales guy how if they need any maintenance records of the units. Then this guy asked me what state i am from i told NY and he said we are doing business in NY. Called two days later same as if i am new customer and this time asked the same question about the maintenance records and asked me what state I am from i told from VA and guess what he said this time exact same that CHW is not doing business in VA. Isn't it scam?

I just moved over from American Home Sheild to Choice Home Warranty(CHW). whart a mistake. I contacted CHW on a repair on a rental. I contacted the vendor to be sent out. Much to my surprise they declines my service call because they hadn't been paid by CHW on previous jobs! Nice start. Then they gave me a second number which I called. It went to some repairman working out of his house. Also disclosing that payments were very slow from CWH. The appointment was set for later in the day. The fellow never showed up at the scheduled time. Call the tenant at 8pm at night and wanted to know if he could still come over. Go with AHS. They are alot better although more expensive. At the end you get what you pay for.

Signing up with Choice Home Warranty was a huge mistake. A couple of months after signing up, I initiated a service call. They denied coverage and charged me $45. I am sorry to say that I did not research CHW thoroughly prior to signing up with them. After they denied me service on my first call to them, I did more research and realized this company is a big SCAM. I proceeded to cancel my policy with them. This is when I really found out how bad this company is.

If you cancel with CHW, they charge you a $50 cancellation fee. This was in the contract, so I couldn't complain much about that. They prorated the amount of my contract. Since I had only had the contract with them for less than two months, I would have expected a reasonable company to refund the entire amount but they didn't. What they did next was totally illegal in my opinion. They claimed they had expenses of $55 associated with my previous and only claim (which they did nothing for me) with them and they were deducting that from my refund also. So they charge me the monthly fee for the warranty and then say that any cost they had for claims on behalf during the warranty peroid had to be paid by me also. So what did I get for the warranty that I paid for?? No service and had to pay for their expenses too!! This seems highly illegal. You can't charge me for the warranty and then say that I have to pay any fees that you incurred associated with any claims while the warranty was in effect. I intend to provide detailed information regarding this to the state attorney general. I think they will be interested in this illegal tactic. If anyone else has had similar experience, I would recommend you provide information to your state attorney general as well as the BBB.

If anyone is looking for a home warranty, I would recommend they stay as far away from CHW as possible. These people are highly unethical and illegal in their activities.