Choice Home Warranty

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Category: Business & Finances

Contact Information
Edison, New Jersey, United States

choiceHomewarranty.com

Choice Home Warranty Reviews

Bonny January 26, 2009

company will not honor contract

In October I purchased a home warranty to cover my heating system over the phone. The company charged my credit card immediately and I received a contract in the mail but it had no contrat number on it. The guy on the phone stated that the contract would start 30 days later. The expiration date was listed as 11/27/2009.
Last Saturday both of my circulators on my boiler stopped working. It was 4 degrees out and I had no heat. I made several phone calls and sent emails via their website and through my own email. No one called me all weekend. Finally on Tuesday a repair person called me. He was dispached earlier that day. He came out on Friday morning and looked at my system and filed a report for repairs. He just called me on Monday night to tell me the company will not cover any repairs. WTF. Luckily I poked and prodded until I got the pump working again or I would have had no heat all week. I am disgusted with this company. The people on the phone were rude and didn't understand that I had no heat all weekend. I want my money back or I want them to fix my heat. I will never use this company again. Please beware. They will promise you anything and not deliver. BEWARE!

Ann December 17, 2008

Scam

I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis - control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:

- home inspection report done upon purchasing the property

- diagnosis/checkup of the HVAC systems done on 07/27/2007

- repair and checkup of the HVAC systems done on 06/26/2008

After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:

- it is odd that two of the systems fail in the same time

- there is no date on the document from 6/26/2008 - even though it is printed

- there is no signatures on the receipt from 06/26/2008 - even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.

- there are many inconsistencies in provided documentation - with no additional comments provided.

I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add - the management needs to review your files - and than 5 sec. later - it just popped up on my screen that your claim was denied. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, sneaky thief one person shop.