On Friday May 13th we walked into Comfort Inn Palo Alto. We asked the Manager, Keith Gapol if there was availability for Sunday, Monday and Tuesday for a single King room. He stated Monday and Tuesday were booking up but there was availability. I again asked about Sunday and he said same thing as Mon. and Tues. I asked if we could book Sunday, Monday and Tuesday and his reply was affirmative. While he was booking he appeared distracted, I had to repeat my Phone # three times. He printed a confirmation and we left. When we returned on Sunday we were informed that not only did we not have a reservation for Sunday but we were charged approximately $200 for being a no show for Friday and Saturday. It is not so much about the money as it is the principle which I believe Keith Gapol and Choice Hotels lack. The confirmation that was printed was incorrect but we did not look at it until the Sunday when we went to check in. We did have a meeting with Keith Gapol but he stated he couldn't remember the conversation. He also stated that he had done this before and that is why he always prints a confirmation. After two days of negotiation with Keith Gapol, we had one night charge credited back to us but he continued to say that because he had printed us a confirmation, it was half our fault. Choice Hotels were not interested in our complaint. This is just a heads up for anybody checking into the Quality Inn or Comfort Inn Palo Alto because Keith Gapol is the manager of both.