(1)
On 13-December-2009, I ordered three candle food warmers. (Email of order confirmation appended below).
I was provided order number: 153869
On this date, they also debited my credit card.


(2)
On 14-December-2009 I received confirmation that the ordered items had shipped.

(3)
On 21-December-2009 when nothing was received, I checked the order status online.
The order status showed that my order was for two (2) 14kg bags of Evergreen Lawn food and that my ordered had been shipped ... and delivered ...
6 months before I even ordered anything on May 6th 2008 !!! So not only have my candle plate warmers been transformed into Lawnfood, but also somehow there was time traveling involved and the order was shipped and delivered 6 months before ever being ordered.

(4)
Their customer care line is constantly engaged, and despite having submitted several online queries via their online complaint form, no response received and they have not applied any reimbursement or credit.

Attachments:
(a) A file attachment is with this complaint that shows the screen shot with this surreal order status indicated item being ordered on 13-December-2009 and then with a delivery date for May and for Lawn food and not the candle plate warmers.

(b) Below here is the confirmation email received with the order: 153869


Dear Kurt xxx,

Thanks for placing your order with Choiceful.com, which we are now processing!


Your order summary is as follows:

Order Number: 153869
Order Received: 13 December 09 22:00

ORDER INFORMATION
**This is not a VAT invoice. We will enclose one with your order.**
Payment by: Credit/Debit Card
Code Description Qty Price GBP
(Inc VAT)

54032 Brabantia Matt Steel Classic Food Warmer 1 29.37
67757 Chrome-Plated Oval-Shaped Trivet With Candles 2 11.09
Total Cost of Goods 40.46

Gift-Wrap Charge 0.00

Total Delivery Charge 24.51

Insurance Charge 0.00

Total without VAT 56.49
VAT 8.47

Grand Total 64.97


Order History and Tracking
Have you saved your details with Choiceful.com? If you have, you could track the status of your order right up
to delivery by using our online tracking system! Click below to log in and check the progress of your order.
http://www.choiceful.com/login.php

Your Account
If you'd like to check the status of an order, track a package, cancel or change an order, update your address,
change your password and much more, please visit Your Account.

Help
Our online help section has all the answers you need to make shopping easier. Visit
http://www.choiceful.com/helpdesk.php for more information.

Contact Us
Should you have any queries about your order, please quote your order number, available above, when
contacting us. Please send all correspondence to [email protected]


Keeping you informed
We will be dispatching your order shortly and once complete we will automatically send you a dispatch
notification email. If you have provided us with your mobile telephone number, we will also send you a SMS
text message to confirm the date and time of dispatch.


Please keep this email as a reference to your order.

Thank you for shopping with Choiceful!

Choiceful and the Choiceful logo are registered trademarks.