We purchased a Island Escape hot tub from ChooseDirect on 7/13/09 and received the hot tub on 11/13/09.
We actually started running the hot tub 3/10/2010 as we had to build a place for the hot tub. I have made several phone calls to the "service rep" as well as emails to "[email protected]" and "[email protected]" and have never received a reply. Our hot tub reached a temperature of 109 degrees and we shut the power off to the hot tub. The preheat method does not work, neither does the pump 1, pump 2, and the lights come on when you press the "CD" button. Now what do we do?

Thanks to a phone call from a concerned person not representing choosedirect.com I found out about this site.

Peggy Johnson
4515 Robin Lane
Republic, MI 49879