It has been determined that Stephen Barbarich and his company Choosedirect has been and still is, knowingly and unlawfully selling illegal Hot Tubs in the US for 2 years that are not in compliance with US Law as determined by the CPSC, concerning consumer product safety. The spas do not have ANY federally approved safety certifications such as UL or ETL. This is required by US Law and falls under the US Consumer Product Safety Commission. Any device sold in the United States that involves electricity, plumbing and potentially harmful materials such as fiberglass resins, plastics and manufacturing processes that can potentially leave harmful residues, odors, etc, must be properly inspected and certified as safe for consumer use.<br />
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These spas are unreliable and dangerous and anyone owning one of these spas needs to immediately cease use of the product and seek immediate refund. if nothing more than the simple fact they are NOT certified safe.<br />
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Look on your spa for the UL certification mark OR the ETL certification mark. You will NOT find one ANYWHERE! Do not let this company fool you into believing their product is safe. It is NOT. You may find a CE marking, but this certification is NOT acceptable in the US. IT is ONLY accepted in European Union Countries and does NOT meet U.S. safety polices. Understand that just because a single device on your spa has a CE, UL or ETL marking, does NOT certify the spa as CERTIFIED. The manufacturer MUST pay UL or ETL Labs a fee for complete product testing and is them issued a certificate number that is placed on the product and can be traced back to the UL or ETL lab for verification. Also note that alot of import products slip under customs inspections with falsified records and fake certification stickers.<br />
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As a final note I had a conversation with a New York State Pool Professional who stated to me that this spa is also not in compliance with the recent federal mandated Virginia Graeme Baker Law, which clearly states that all Hot Tubs being sold in the U.S. Must have ASME A112.19.8-2007 rated anti-entrapment suction fittings. Once again these spas do not have any such ratings or even meet the standards of the ratings and are being sold illegally.<br />
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Ultimately this product for the last 2 years must be recalled for being dangerous and unreliable. If you have fallen victim to this company and purchased their product it has failed to perform as expected, or you have sustained any injury, personal or property, no matter how minor, contact the CPSC as soon as possible and file a complaint. This company must be held accountable for their actions.<br />
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Go to https://www.cpsc.gov/cgibin/incident.aspx to file your complaint.