Bought a CalFlame barbecue last spring that had a broken part. CalFlame said part is covered but ChooseDirect needs to verify my order with them. ChooseDirect listens to me but never calls back or follows through with my request. ChooseDirect now doesn't deal with CalFlame but told me a "technician" would call me back to get me the part. This was a month ago and I as always haven't gotten a call back. Has anybody out there put in a small claims lawsuit? If so how did you do it if you live in a different state than the company?

I ordered and paid in full for a hot tub in Dec 09. After numerous calls to the company after the supposed delivery date I was told it was delayed until late June. So I cancelled. I cannot get this company to send my money back although they say I can have a refund. I can get someone to answer the sales line but not the customer service line. When I get call backs or actually make contact with one of the employees, I get the run around. It seems the person who handles that is not avail. They are always on a call or out of the office. Its been a month now and the merry go round just keeps turning. I have filed complaints with the BBB and FTC. The BBB does seem to be helping put the pressure on. I can't understand how a company run like this can stay in business.