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PAULA J LICHT
July 9, 2011
DINING ROOM CHAIRS
IN MARCH, I RECEIVED AND PAID FOR A DINING ROOM TABLE AND 6 CHAIRS. THEY WERE BEAUTIFUL. HOWEVER 2 OF THE CHAIRS WERE MISSING THE PARTS FOR EVERYTHING BELOW THE SEAT. CHROMCRAFT REFUSED TO REPLACE THE CHAIRS - THEY SAID IT WOULD BE MUCH FASTER TO SEND THE MISSING PARTS. THREE TIMES THEY SENT BAGS OF NUTS AND BOLTS (WITH WEEKS OF TIME BEFORE EACH DELIVERY. WE DID NOT NEED THE NUTS AND BOLTS. FINALLY, DININGROOMSDIRECT.COM GOT INVOLVED AND CHROMCRAFT SENT THE RIGHT PARTS - BUT NOT ALL OF THEM. THE ASSEMBLY MAN (WHO JUST LEFT HERE TOLD ME I SHOULD JUST BUY 2 NEW CHAIRS AND RETURN THESE. I HAVE ALREADY LAID OUT THE MONEY FOR THESE. I AM GOING TO TRY TO HAVE DINING ROOMDIRECT.COM PAY FOR THE CHAIRS AND THEN THEY CAN HAVE THE CREDIT FOR THE RETURNED ONES. IT HAS NOW BEEN FOUR MONTHS AND I STILL HAVE A BIG CARTON SITTING HERE IN MY APARTMENT. I AM HANDICAPPED AND GETTING AROUND IN A SCOOTER - I DO NOT NEED CLUTTER IN MY WAY! CUSTOMER SERVICE AT CHROMCRAFT IS VERY RUDE AND REFUSES TO DEAL WITH ME - THEY SAY I HAVE TO DEAL WITH THE MERCHANT. THE MERCHANT SEEMS TO BE GETTING NO PLACE FAST WITH THEM. I PAID OVER $2000. FOR THE SET. THE QUALITY SEEMS GREAT AND EVERYONE LOVES THE COMFORT OF THE 4 COMPLETE CHAIRS. BUT SOME THINGS ARE JUST NOT WOTH THE AGGRAVATION - ESPECIALLY WHEN ONE IS ON A FIXED INCOME. PLEASE WARN OTHER TO LOOK ELSEWHERE!!! PAULA J LICHT, JACKSON, NJ
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Beatrice
April 30, 2009
Do not buy from them
I purchased a $1, 600.00 dinette set from Chromcraft Furniture. At that price, one should expect to get a quality product. The oak table and chairs arrived intact, but with defects.
The oak tabletop has a defective finish, as it is peppered with a black over-spray from the Chinese production shop. I contacted the dealer and customer service about the defect, and a replacement was subsequently shipped which had the same problem. Apparently, no one bothered and cared to contact the production facility and try to isolate and fix the core problem. The chairs even leak sawdust from tiny pores in the wood, which may indicate a wood mite problem.
It has been 8 months now, and the issues still haven't been resolved. Chromcraft's Customer Service department has made no effort to personally contact me, nor have they cared enough to follow up on the problem and complaint. Their website boast's of "..product warranty that is second to none...". But the reality is quite the opposite.
I'm apparently stuck with this crummy furniture set. Rather than Chromcraft, their name should be "Crumcraft". I would never buy another product from this company again.
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