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Jakoon
November 29, 2010
Refuses to correct warranty date
Chrysler refuses to correct the in-service date (warranty start date) for my 2007 PT Cruiser. This vehicle was first titled in Feb 2008, with an odometer reading of 15 miles. This should be the start of the warranty period. Instead, Chrysler has a date 5 months earlier (Oct 2007) with an odometer reading of 123!!! miles. Can't have more miles at an earlier date-- but Chrysler customer service will not recognize the logical fallacy here. I am the second owner, but Chrysler will not correct their database without my producing the original sales document (why would I have that??) -- so they say my car is out of warranty when it is not, and will not pay for the repairs I recently required. They have created a catch-22 -- only their database is correct and I can only disprove it with documents it is impossible for me to possess! I've tried going up the chain of command within customer service, but everyone just repeats the same nonsense.
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Scaunrlo
July 12, 2010
Without any warning the transmission blew up
We purchased our 2002 van this summer and it has less than 50, 000 current miles. My husband was driving 70 MPH and without any warning the transmission blew up. He is lucky to be alive. It was one of the scariest things he has ever experienced. Since we purchased the car used from a Ford dealer we were never informed about Chryslers extended warranty. The Ford product was cost prohibitive and offered little coverage. We have never owned a Chrysler before this. We have learned since that our car had a non-transferrable 70, 000 mile warranty and that Chrysler began offering transferrable leases immediately after our car. We have also learned that Chrysler has had quite a few problems with transmissions across multiple product lines. We now are faced with a $3000+ repair bill and are without any security that this will not happen again because the Chrysler dealer put the same faulty transmission (ours was unrepairable because it literally blew apart so the dealer ordered a factory rebuild replacement). In our investigation we have learned that Chrysler is making money off of high priced factory rebuilds. We feel like they are frying us in our own grease. We are paying for their faulty workmanship while they continue to profit from poor craftmanship and our family is left without protection from another powertrain failure.
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