Chrysler Finance

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Category: Automotive

Contact Information
Jacksonville, Florida, United States

Phone number: (800) 388-4275

Chrysler Finance Reviews

June 2, 2008

Unethical practices

We turned in our Chrysler lease 2 months early to lease a new vehicle from another car maker. While turning it in at the dealership we offered to pay off the remaining $600 or so dollars we owed right there. At the time the dealership was having issues with their electronic signature pad & said that we would just be issued a bill in the mail. 2 months later we FINALLY received the bill & had it in our hands no longer than 5 days when a collections agency left a voicemail at my place of work (and I wasn't even the lessee!) saying it was an urgent matter (but not saying regarding what) and that I needed to call them back TODAY. Later that evening my husband called & it was a collections agency! Very irritating considering our excellent credit & willingness to pay at the time we turned it in. Also, there were no calls or messages left at our house, which to me is the appropriate avenue when trying to contact someone not related to their place of work. Very disappointed with Chrysler's ineptitude to bill in a timely manner & inappropriate "collection" practices.

May 13, 2008

Unethical practices

In December 2007, Chrysler offered to pick up the last 5 payments of our existing lease if we would lease a new Chrysler. We took the letter into the dealer and made them an offer which was accepted. The dealer was required to pick up 3 additional lease payments as part of this deal. Chrysler Finance hounded me for months to collect the 3 payments made by the dealer. After finally acknowledging they had been paid by the dealer, they then claimed to have no knowledge of Chrysler offering to make the last 5 payments and continued to harass me until I gave in and paid them $1860 I didn't even owe them just so they could make a commission. It didn't matter that I did'nt owe the money and have been a long time loyal customer of Chrysler. Since the dealer I went through, Urban Chrysler in Foothill Ranch California is now bankrupt, I cannot get a copy of the letter making the offer from Chrysler Corp. I'm sure I wasn't the only person in the country who received this offer. I spoke to an attorney and he suggests I take them to small claims court. I would like to get a copy of the letter sent out by Chrysler back in December.